Remote Customer Service Healthcare Support
This is a remote position.
We are looking for calm, compassionate agents to work remotely providing transportation support for non-emergency healthcare services.
Pay Rate: $13.50 per hour
Service Hours: Monday – Friday, 8 AM – 5 PM ET
Required: Must be available for at least 4 hours on Mondays and complete 15 hours weekly
What You’ll Be Doing:
Help members schedule, reschedule, and resolve issues with transportation
Assist with recovery of missed rides and confirm trip eligibility
Navigate multiple client systems using function keys
Handle emotionally sensitive calls with empathy and patience
Collaborate with departments to solve benefit and scheduling issues
Requirements:
Dual monitors required (1920x1080 resolution)
Windows 10 or 11 (12GB RAM, 40GB free disk space)
Hardwired internet (min. 30 Mbps down / 10 Mbps up, < 50 ms latency)
USB 3.0 headset and webcam required
Quiet, professional home workspace
Drug screening and background check required
Must complete certification and service a minimum of 17 hours per week
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