Customs Brokerage Manager - Freight Forwarding

Position Summary

The CHB Manager is responsible for overseeing the branch’s import and customs brokerage activities to ensure efficient service delivery and compliance with federal and international regulations. This role focuses on operational execution, team supervision, and supporting commercial initiatives through collaboration with internal stakeholders and clients.

Responsibilities:

Essential Duties and Responsibilities

· Manage day-to-day import and brokerage operations to deliver cost-effective, timely, and accurate services aligned with customer commitments.

· Ensure consistent application of SOPs and compliance measures across all processes.

· Maintain adherence to CBP, FDA, USDA, and other regulatory requirements.

· Support audit programs and compliance training for team members.

· Partner with Sales and Branch leadership to assist with customs-related services and provide input for RFPs.

· Support onboarding of new customers, ensuring regulatory requirements are met.

· Supervise Import CHB supervisors and Entry Writer or Import Agent staff; provide coaching, training, and performance feedback.

· Assign responsibilities, monitor progress, and ensure deadlines and quality standards are met.

· Address operational issues promptly and serve as escalation point for complex brokerage matters

· Conduct staff training on CHB policies, SOPs, and regulatory updates.

· Ensure team members understand compliance requirements and operational best practices.

· Track and Report KPIs such as entry accuracy, timeliness, and customer satisfaction.

· Identify areas for improvement and implement corrective actions as needed.

Qualifications:

· Bachelor’s Degree preferred; equivalent combination of education and experience will be considered.

·5+ years of experience in international freight forwarding or customs brokerage, including 4+ years prior management experience.

· Customs Brokerage License Preferred; strong understanding of CBP regulations and import compliance standards.

· Proven experience in import and customs brokerage operations with a strong understanding of regulatory requirements

· Understanding of TSA regulations and bonded warehouse operations

· Strong knowledge of warehouse operations including cargo handling and customs compliance.

Essential Job Functions

· Skilled in data management, KPI analysis, and reporting.

· Effective communication and presentation skills for engaging internal and external stakeholders.

· Experience with logistics systems and software ( Cargowise, Kewill, Descartes)

· Strong organizational, planning, and problem-solving abilities

· Ability to lift up to 25lbs

· Ability to travel overnight up to 10%

· Ability to travel and meet in office requirements

· Ability to identify operational risks and improvement opportunities.

· Capable of working in a high-pressure, dynamic logistics environment.

· Ability to work flexible hours to accommodate international time zones and 24/7 operations.

· Ability to work in an office environment majority of the time.

· Complete and assist with the completion of assigned tasks/projects in a timely manner.

· Comply with all Company policies and procedures

Salary Range : 95,000 - 125,000 based on experience.