Reservation Agent
Job Description
Job Description
Summary: Under the direct supervision of the Reservation Manager, this position takes reservations via telephone, fax, mail, internet or change forms for Unicoi State Park and Lodge.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions:
- Answers all incoming calls promptly in an attentive, courteous and efficient manner using good listening and communication skills to secure necessary information
- Maintains accurate files and reports
- Enters reservations into the computer error free and according to standard operating procedure
- Processes rooming lists without errors
- Completes all changes for groups, and prepare a new rooming list after each change
- Checks wait-list reservations daily
- Uses good selling technique to up-sell special target dates when appropriate
- Adheres to rate control procedures based on availability and forecast occupancy as set by Revenue Manager
- Maintains knowledge of suite and cabin booking process
- Promotes an effective alternate booking service with sister hotels by actively referring other area hotels whenever we are unable to accommodate a reservation request
- Assists with call around to find out rates and availability
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Possess complete resort product knowledge
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