Manager, Organizational Change Management

The Company

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.

Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join us in transforming an essential industry that powers communities across the Americas.

We are seeking our first dedicated Manager, Organizational Change Management (OCM) to formalize and scale how we deliver people-focused change across client projects. This individual contributor role will work closely with Project Managers, Trainers, and client stakeholders to integrate structured OCM practices into every stage of delivery—from discovery through training and adoption. With a mix of methodology development (30%) and direct client/project team engagement (70%), this role will initially help define standards, create documentation, and ensure our customers maximize adoption of new systems and processes. This is an exciting opportunity to build our OCM function while delivering immediate impact on billable client projects.

Note: Travel is required for this position 25-40%, within both Canada and the U.S.

This is a hybrid role with the expectation that the person can be in our new ATL office three days a week.

Your impact:

• Deliver OCM services aligned with our pre-built package models and client SOWs
• Partner with Project Managers to integrate OCM activities into project plans, ensuring alignment across portfolios
• Conduct change impact assessments, stakeholder analysis, and readiness evaluations
• Design and implement change management deliverables, including: Coaching Plans and Resistance Management Plans
• Update and refine Communications and Activities Plans, OCM Strategy Presentations and SpryPoint OCM Plans
• Cross-functionally support project team meetings, engaging with PMs and Trainers to support adoption and client success
• Develop and maintain standardized methodologies, tools, and SOPs for OCM delivery (we use Confluence for our knowledge management)
• Ensure program documentation is complete and accessible for delivery teams
• Track and report OCM success metrics, linking results to revenue, adoption, and upsell opportunities
• Represent OCM during discovery and training phases to ensure stakeholder engagement
• Contribute to thought leadership and best practices for OCM across the company
• Learn our software and implementation approach at a high level and develop general utilities domain expertise (e.g., standard roles and responsibilities within a utility)

Essential requirements:

• Bachelor’s degree or equivalent experience
• Prosci Change Management Certification (or equivalent recognized methodology)
• 5+ years of OCM, consulting, or related experience in software, utilities, or technology-driven environments

Your background includes:

• Proven ability to design and deliver structured change management plans (communications, training, sponsorship, resistance management)
• Strong consulting skills-comfortable influencing, pushing back respectfully, and navigating ambiguity
• Excellent verbal and written communication skills; able to simplify technical concepts into clear messages
• Experience partnering with cross-functional teams (PMs, trainers, technical staff)
• Strong documentation and process discipline
• Ability to balance billable utilization targets while contributing to methodology development
• Experience working in professional services or SaaS delivery environments
• Familiarity with utility sector operations and software implementation is nice to have, but not required for this position
• Comfort engaging in technical conversations to connect process changes with systems adoption
• Proximia tool experience (or willingness to become certified)

Expect More From Your Career at SpryPoint

Work your way - Hybrid environment with an office in downtown Atlanta and flexible working hours

Competitive Total Rewards - Comprehensive compensation package that grows with you

Complete Setup - MacBook + $500 to create your ideal home workspace

Total Wellness - Health, dental, vision, and life insurance from day one

Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days

Future Security - RRSP (Canada) and 401k (US) matching programs

Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a formal background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.