Customer Service Representative

Bilingual Customer Service Representative | Emergency Response Call Center | Dunwoody GA

TRC Talent Solutions is hiring Customer Service Representatives to support a 24/7 emergency response center handling critical inbound calls and dispatch coordination.

Job Details

• Location: Dunwoody, GA | Fully On-Site

• Pay: $21 (DOE) + Shift Differentials + Overtime Opportunities

  • $21/hour for bilingual (French or Spanish) candidates

• Work Schedule: Flexible Schedule Required | 1st, 2nd & 3rd Shift Availability including Holidays

What Youll Be Doing

• Answer high-volume inbound emergency calls from elevator systems

• Gather accurate caller location and emergency details quickly and professionally

• Dispatch the appropriate response teams based on the situation

• Provide clear updates and information to customers regarding service requests

• Maintain detailed and accurate documentation in company systems

• Deliver professional, compassionate customer service on every interaction

• Meet performance goals related to call quality, accuracy, and response time

What Were Looking For

• 2+ years of customer service or call center experience

• Strong phone communication and multitasking skills

• Ability to remain calm and focused in emergency situations

• Strong data entry and computer skills

• Minimum typing speed of 30 WPM required

• Flexible availability including weekends and holidays required

Required & Preferred Qualifications

• Bilingual English/Spanish or English/French required

• Experience in dispatch, emergency response, or high-volume call environments is a plus

Why Youll Like This Opportunity

• Stable, growing company environment

• Shift bonus opportunities and overtime available

• Professional office setting with business casual dress code

If youre dependable, professional, and ready to work in a KPI driven customer service role, apply today with TRC Talent Solutions!

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.