OSS Solution Engineer

Position requires employee to work out of customer office in Alpharetta, GA 3 days a week What will your job look like? You will: Collaborate with product managers and stakeholders to define technical requirements and translate them into clear, actionable user stories. Participate in sprint planning, backlog grooming, and daily stand-ups to align infrastructure work with product goals. Provide technical input during feature planning to ensure infrastructure readiness and scalability. Maintain comprehensive documentation of system configurations, operational procedures, and audit-related processes to support transparency and compliance. Collaborate closely with software engineering teams (Development, Testing) to enhance CI/CD pipelines and streamline deployment workflows across environments. Work cross-functionally with product, Architects, security, and operations teams to define system requirements and ensure infrastructure solutions meet business objectives. Implement and enforce robust security practices, including access controls, vulnerability management, and compliance with industry standards. Disaster recovery planning and execution, including backup strategies, failover testing, and incident response coordination. Conduct system capacity planning and forecasting to support current and future business growth. Provide Tier 2/3 support for complex system issues, driving root cause analysis, and implementing long-term corrective actions. Evaluate, recommend, and integrate emerging technologies, tools, and frameworks to enhance system performance, reliability, and developer productivity. Stay current with industry trends and emerging technologies to drive innovation. Bachelor's degree in Science/IT/Computing or equivalent and 7-8 years' experience as a software engineer or a software support engineer. Must have experience in Telco in the following areas; inventory, workflow , provisioning Need to have good background and hands on experience in creating user stories Why you will love this job: You will be challenged to design and develop new software applications. You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth. You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth. We provide stellar benefits including but not limited to, health, dental, unlimited vacation and parental leave! LI-JS1