Systems Analyst

Kforce has a client that is hiring a hybrid Systems Analyst to join their team in Savannah, GA. The candidate will be responsible for the ownership, governance, optimization, and strategic effectiveness of key business operating systems. Summary: This role serves as the subject matter expert and strategic owner of workforce management capabilities, ensuring labor planning, scheduling, forecasting, and execution are optimized to drive operational efficiency, cost control, and service excellence. In addition, the role oversees Point of Sale, SAP, and other operational platforms. This individual drives system strategy, labor optimization, and cross-functional alignment to ensure workforce and operational systems evolve to meet business demands. Through deep data analysis, workforce insights, and strong partnerships, this role ensures labor models, system configurations, and processes support both financial performance and customer-focused outcomes across B2B and B2C environments. Duties and Responsibilities:

• Own the strategy, governance, and performance of Workforce Management
• Lead the design and continuous improvement of labor models, staffing strategies, and scheduling practices
• Serve as the primary subject matter expert for Workforce Management systems
• Drive system configuration and optimization of labor rules, forecasting algorithms, scheduling parameters, and compliance requirements within Blue Yonder
• Partner closely with Operations, Finance, and Field Leadership to align strategies
• Develop and oversee labor-related KPIs
• Leverage data and analytics to provide actionable insights
• Lead workforce-related system enhancements, upgrades, and implementations
• Govern change management, prioritization, and execution of workforce system initiatives and enhancements
• Ensure system configurations, user access, and labor policies align with standards/requirements
• Support cross-functional initiatives
• BS/BA degree in related discipline preferred
• 5+ years of progressive experience in retail or F&B operations, with a strong focus on labor planning and workforce management systems
• Proven experience leading workforce or labor-related system initiatives and driving measurable business outcomes
• Strong financial and operational acumen with a deep understanding of labor drivers, workforce planning, and cost management
• Deep expertise in Workforce Management platforms, including forecasting, scheduling, and labor optimization
• Working knowledge of SAP, POS systems, Excel, and Power BI
• Strong communication skills, both verbal and written
• Advanced analytical skills with the ability to interpret labor data, identify trends, and translate insights into actionable strategies
• Expertise in workforce optimization, including forecasting accuracy, scheduling efficiency, and productivity improvement
• Strong leadership, organizational, and problem-solving skills in complex, fast-paced environments
• Ability to influence and align cross-functional stakeholders around labor strategies and system capabilities
• Ability to bring structure and clarity to evolving workforce and system challenges
• Demonstrated ability to partner across corporate and field teams
• Willingness to travel occasionally and support a 24/7 operational business environment