Business Systems Analyst

Qualified applicants must be authorized to work in the United States on a full-time W-2 basis.

Randstad will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Business Systems Analyst –

Responsibilities:

• Provide Tier II technical support to end-users on various issues and be responsible for responding to, documenting, and resolving production support tickets in a timely manner.
• Define technical problems and work with development staff to determine solutions.
• Provide assistance in testing and validating solutions.
• Perform ongoing activities to maintain and enhance overall system performance. Focus on support and maintenance of systems and assist with other operational activities as needed. Focus on Front-Office and utilize lead lifecycle, sales, marketing, and recruiting with CRM, marketing automation, Agile tools (JIRA), and recruiting platform (ATS) tools and technologies.
• Perform moderately complex troubleshooting.
• Utilize strong business and technical acumen, including Agile methodologies and the full software development lifecycle (SDLC).
• Analyze application enhancements requested by users.
• Make formal recommendations and write application specifications, including conversion, upgrade, and interface routines. Follow operating policies and interpret organizational policies.
• Support all testing needs for defined changes.
• Participate in quality assurance (QA) testing and user acceptance testing (UAT) initiatives. Develop and execute test plans, report results, and communicate resolutions to users. Appropriately manage stakeholders, seeking guidance from others on competing priorities.
• Maintain frequent contact with equivalent level interorganizational associates concerning projects, operations decisions, scheduling requirements, and/or contractual clarification. Attend briefings and technical meetings for internal and external representatives.
• Maintain positive relationships through changing project requirements and priorities in a deadline-driven, dynamic work environment. Provide assistance on small projects. Utilize knowledge of project management methodology, including knowledge of change management practices and related tools.

Requirements:

• Bachelor’s degree in Computer Science, Management Information Systems, Business, or a related technical field required.
• Three years of experience defining, analyzing, and crafting req/user stores and acceptance criteria required.
• Three years of experience working in a fast-paced IT environment and utilizing SDLC methodologies required.
• Three years of demonstrated experience with Front-Office, including lead lifecycle, sales, marketing, and recruiting utilizing CRM, marketing automation, Agile tools (JIRA), and Recruiting platform/Applicant Tracking software required.
• One year of project management and testing experience required. Any experience with Wireframe, Ups, Process Mapping, and MS Visio required.
• Candidates lacking a degree must have five years of the above-listed experience.
• May work remotely from any U.S. location.

Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, 9 paid holidays, and 5 sick days), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list. Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] .