Director Center QMS II

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The Director of Center Quality Management System (QMS), I or II is responsible for managing the implementation and execution of FlightSafety International’s ISO 9001 2008 QMS program at the Center. This position is accountable for managing the integration of the processes into the day to day operations of the Center, by performing the following duties

Tasks and Responsibilities

• Manage the QMS Audit program for the Center, which includes, but is not limited to, the following:
• Develop scope and schedule Internal audits by interacting with Center
• Manager/Assistant Center Manager, evaluating the status and importance of the processes, the areas to be audited, as well as the results of previous audits;
• Recruit employees at the Center to become Internal Auditors; assess abilities of teammates to conduct Internal Audits;
• Manage and conduct the Training Program for the Internal Auditors staff;
• Monitor the auditing activities of the members of Internal Audit Team. Provide coaching, recurrent and/or remedial training, when needed.
• Manage the QMS Training program for the Center, which includes, but is not limited to, the following:
• Train and brief all employees at the Center regarding the Operations Group’s Standard process, and processes and procedures specific to the Center;
• Train and brief all employees at the Center regarding their participation in the QMS and how they contribute to the achievement of the Learning Center’s quality objectives;
• Develop methods and tools to evaluate the effectiveness of the training, coaching and mentoring activities.
• Organize the Learning Center Quality Team’s activities.
• Organize the continual improvement activities within the Learning Center.
• Accountable for specific actions regarding Corrective Action Report (CAR) and Preventative Action Program (PAP).
• Act as SME regarding Corrective Action methods and practices, record keeping and analysis; and, regarding Preventive Action methods and practices, record keeping and analysis.
• Manage the Corrective Action Program and the Preventative Action Program for the Center.
• Train and brief all employees at the Center regarding the Corrective Action and Preventive Action Processes;
• Assist members of Learning Center Team regarding Preventive Action activities by promoting and assisting in the discovery of preventive action opportunities, facilitating and leading FMEA activities, monitoring, coaching and assisting when appropriate in the research, implementation and evaluation of preventive and contingent activities and the completion of appropriate written summaries.
• Responsible for monitoring the activity and status of Corrective Action Reports(CARs). This may include accountability for assigning CAR(s) to respective
• Responsible Managers for corrective action, monitoring and adjusting due dates, reporting on CAR status and progress, evaluating actions taken, scheduling verification audits, and recommending ticket closure to the Center Manager.
• Act as the Subject Matter Expert (SME) for the Learning Center on Quality
• Management System subjects including, but not limited to, the following:
• Process and procedure design, development and improvement;
• Document and records control, document review and approval;
• Process measurement;
• Management review;
• The FlightSafety International Operations QMS;
• When appropriate is designated as the Learning Center Compliance Monitoring
• Manager and ensures regulatory requirements are met.
• Has direct access to the FlightSafety Compliance Monitoring Manager;
• Reports directly to the Learning Center Manager (Accountable Manager);
• Schedules internal audits to ensure process compliance;
• Ensure Corrective Actions are effective and appropriate;
• Reports status of QMS to Learning Center Manager (Accountable Manager);
• Ensure that “External” audits scheduled with Operation’s QMS Team and the auditing parties are agreed upon.

Minimum Education

• Associate's degree from a two year college or technical school preferred, or three years related experience and/or training; or equivalent combination of education and experience; equivalency years experience substitution must be in related field.

Minimum Experience

• Demonstrable excellent to superior knowledge of the QMS process, especially as it relates to ISO standards and processes.
• This QMS knowledge must have been developed and demonstrated by having one to two (1-2) years experience working in a QMS driven business environment. The business environment may have been in either a service, product, or manufacturing industry and, either union or non union culture or any combination thereof.
• Possesses the experience and qualities necessary to ensure the maintenance of QMS requirements and regulatory standards.

Knowledge, Skills, Abilities

• Valid Driver’s License, where applicable.
• Fluency in English, through both verbal and written communications; able to speak, understand, read and write
• Excellent verbal and written communication skills
• Excellent organizational skills
• Ability to interact with various levels of management in a professional manner
• Ability to adapt to changing schedules and highpressure situations
• Able to work unsupervised, as needed
• Ability to provide presentations and conduct training meetings at all levels of teammate base, for both management and non management team members.
• PC and/or compatible computer with printer
• Various office equipment: FAX, Copier, and Multiline Telephone
• General knowledge of the following software: MS Office; MS Access, preferred
• Other software programs may be required, as needed.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The teammate may be required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The teammate must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.