Salesforce Business Analyst

Salesforce Business Analyst Alpharetta, GA, United States | On-site Ready to bridge business needs and technical solutions in a fast-paced Salesforce environment? We’re looking for a detail-oriented Salesforce Business Analyst to collaborate with stakeholders across departments, gather requirements, and deliver scalable solutions that optimize our Salesforce platform. What You'll Do: 🎯 Partner with the business — Gather, document, and prioritize requirements for Salesforce enhancements and integrations 💻 Translate needs into solutions — Create functional specifications, user stories, and acceptance criteria that guide development and configuration 🔍 Analyze and optimize — Conduct gap analyses to identify process improvements and system optimizations 🤝 Collaborate cross-functionally — Work with Salesforce admins, developers, and solution architects to design and deliver effective solutions 🛠️ Support and configure Salesforce — Build workflows, validation rules, reports, dashboards, and manage permissions ✅ Facilitate adoption — Lead UAT, training, and change management activities to ensure users maximize platform value 📊 Maintain knowledge — Keep system documentation, process flows, and training materials up to date 💡 Advise on best practices — Act as a trusted Salesforce advisor across the organization What We're Looking For:

• 3–5+ years as a Business Analyst, ideally focused on Salesforce CRM
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, and/or Marketing Cloud
• Proficiency in Salesforce configuration (fields, objects, workflows, page layouts, etc.)
• Familiarity with integrations, APIs, and third-party applications
• Excellent communication, problem-solving, and documentation skills
• Salesforce Administrator or Business Analyst certification preferred
• Experience managing multiple priorities in fast-paced environments

Preferred Skills:

• SaaS, technology, or hospitality industry experience
• Knowledge of agile methodologies and tools (Jira, Confluence, or similar)
• Strong data analysis skills — building reports and dashboards
• Experience with change management and user adoption

Why This Role Matters: You’ll help shape how our organization leverages Salesforce to drive efficiency, insight, and adoption. Your work will directly impact the way teams across departments interact with data, make decisions, and achieve business goals. Day 1 Coverage Benefits Package

• Medical, Dental & Vision insurance (Day 1 Coverage)
• 401(k) with company match
• Immediate vesting on your contributions
• Performance-based bonus opportunities
• Paid maternity and paternity leave
• Tuition Assistance
• Time off

• Up to 12 PTO days annually (increases with tenure)\•
• 2 floating holidays
• 9 paid company holidays
• New Year's Day
• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day (Thursday)
• Day after Thanksgiving (Friday)
• Christmas Eve
• Christmas Day
• New Year's Eve
• \•All time-off benefits are prorated based on start date •

Additional Requirements Licensing Requirement: Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role. The information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description, and the Company reserves the right to exercise its discretion to make such changes. Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regard to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status. EEO/AAP Employer M/F/V/D