Medical Receptionist

Job Description

Job Description

Role Description:

The Front Desk Coordinator is a full-time, on-site position based in Stockbridge, GA. This role is responsible for greeting patients and visitors, checking patients in or out, and ensuring a welcoming and organized reception area. Daily responsibilities include answering and directing phone calls, managing appointment scheduling, verifying patient information, and collecting co-pays or required documentation. The Front Desk Coordinator will support providers and clinical staff with general administrative tasks, such as preparing charts, handling incoming mail or faxes, and maintaining accurate records. This role also involves coordinating with other team members to address patient inquiries, support efficient patient flow, and uphold a professional, patient-focused atmosphere.

Job Requirements

• High School Diploma or GED
• 1 year in a medical office experience w/Epic required
• Ability to keep a positive attitude in a fast-paced environment
• Must have the ability to multi-task
• Ability to work as part of a team
• Must be able to work independently
• Must be detailed oriented
• Strong organizational and time management skills
• Excellent verbal and written communication skill
• Strong sense of discretion and professionalism
• Has a patient-oriented mentality, where serving the patient takes priority over all other duties
• Practices efficient cash management
• Demonstrates a willingness to resolve patient conflicts
• Encourages teamwork and community
• Is able to work at a fast pace for extended periods of time
• Is flexible and adaptable

Skills Required:

• Strong interpersonal skills with the ability to provide courteous, professional service to patients, families, and team members.
• Professional phone etiquette and experience managing multi-line phone systems or similar call volumes.
• Proficiency in appointment scheduling, including confirming, rescheduling, coordinating follow-up visits, and insurance benefits.
• Experience with receptionist duties and administrative assistance, such as check-in/check-out, filing, and data entry.
• Comfort using computers, electronic health records, and office software (e.g., email, scheduling systems, basic spreadsheets).
• Friendly, outgoing personality (absolutely essential)
• Handling Cash & Checks
• Must be able to discuss and request payments
• Expert Communication
• Excellent Customer Service
• Ability to explain complex subjects
• Knowledge of Medical Insurance Processes including deductibles and out of pocket
• Reconcile patient accounts
• Excellent Time Management
• Epic experience is preferred

Enthusiastic: Shows intense and eager enjoyment and interest-outgoing

Team Player: Works well as a member of a group

Dedicated: Devoted to a task or purpose with loyalty or integrity

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Innovative: Consistently introduces new ideas and demonstrates original thinking

Experience Required:

• Preferred 1 year in a medical office