Medical Assistant (MA)

Job Description

Job Description

Position Summary

The Medical Assistant (MA) plays a critical role in supporting providers and ensuring efficient

patient flow, accurate documentation, proper order generation, and compliance with firm-specific

and funding requirements. This role requires strong attention to detail, proactive communication,

and the ability to manage clinical and administrative responsibilities in a fast-paced personal injury

neurology environment. The primary goal of this position is to assist the provider and team in

ensuring patients are properly evaluated, orders are accurately placed, documentation is complete,

and follow-up care is coordinated without gaps.

Core Responsibilities

• Print and review the provider’s schedule daily

• Confirm appointments and document outcomes in chart

• Update no-show spreadsheet daily

• Ensure all paperwork and test results are uploaded into the chart

• Open appropriate visit notes (Initial vs. Follow-Up)

• Verify patient demographics and take vitals

• Initiate the HPI for scheduled patients

• Enter appropriate diagnosis codes based on provider documentation

• Clean exam rooms after each visit

• Send End-of-Day (EOD) report to case managers and copy provider

• Schedule follow-ups 2 weeks post MRI/VNG

• Clearly document discharges in the chart

Order & Referral Management

• Generate imaging and referral orders accurately

• Use supervising physician signature when required

• Enter correct diagnosis codes based on provider documentation

• Follow firm-specific MRI and VNG scheduling requirements

• Route all funding and Workers Comp recommendations through Case Management

• Document in chart where all orders were sent

Required Qualifications

• High School Diploma or equivalent

• Medical Assistant certification preferred (CMA, RMA, CCMA)

• Experience in personal injury or neurology preferred

• Proficiency with Electronic Health Records (EHR) systems

• Strong understanding of medical terminology

• Knowledge of ICD-10 coding basics

capacity

• Maintain accurate documentation

• Prevent treatment gaps

• Ensure proper order placement

• Support provider efficiency

• Maintain chart integrity and HIPAA compliance

• Submit daily EOD reports

• Support clinic growth and testing capacity

Hope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably.

Company Description

Hope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably.