Senior Implementation Manager, athenaPayer

Overview

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

The athenaPayer Implementation and Onboarding team is responsible for developing and leveraging relationships with strategic interoperability payer vendors to promote innovation, improve processes and deliver an improved embedded interop experience with performance benefiting our mutual client networks and patients. We specialize in taking product features built with 3rd parties and creating an interop experience to ensure high-quality and sustainable healthcare for all.

As a Senior Implementation Manager for athenaPayer, you will act as an expert liaison across divisions and business functions involved in developing and releasing new product and service capabilities for the athenaPayer service, serving as the primary program manager for the service and working in partnership with cross-divisional stakeholders. As the Implementation Manager, you will drive outcomes across the life cycle of clients, products, and services. You will use your leadership skills, effective communication, and influence to ensure that this complex service achieves our business goals and is executed in an innovative and efficient way to create an optimal integrated experience for our athenaOne customers. This role will also be involved in scaling our business processes/tooling/reporting capabilities to drive insights into R&D performance, network adoption and business process adherence. The employee should be a self-motivated driver who is effective in leveraging all resources and finds joy in navigating the ambiguities and challenges of nascent services.

All candidates should make sure to read the following job description and information carefully before applying.
Essential Functions (Duties and Responsibilities)

60% athenaPayer Onboarding & ongoing feature development for assigned payers

• Project manage individual payer onboarding per terms of their Statement of Work, then remain in a Key Account Management capacity with the Payer Customer

• Serve as Technical Project Manager for ongoing feature development and incremental enhancements

• Drive network enablement, adoption, and performance of athenaPayer service components

• Work collaboratively with Customer Success Management (CSM) who will manage the Payer relationship while you continue to manage any projects that require R&D

• Participate in bi-annual governance meetings as requested by CSM

• Lead initiatives to improve the effectiveness of product, process, & how services are measured, monitored, and reported on to support the athenaPayer Service

• Influence and consult stakeholders on critical path adherence, scope creep, and resolutions to known escalations

20% Program Management and Process Creation

• Consult on the creation and process improvements for onboarding and ongoing new feature implementation and support for our athenaPayer customers that ensure the best customer experience for all

• Develop a network adoption strategy for athenaOne customers with your assigned customer accounts, ultimately driving change for a better healthcare ecosystem for patients served on our mutual member networks

• Lead assigned working groups focused across division and product lines with our Payer partners and athena Stakeholders.

• Engage teams in project-level planning and execution in multiple sprint increments.

• Work with stakeholders to understand requirements and negotiate solutions/timelines to issues.

• Identify and manage incoming and outgoing dependencies for the working groups.

• Remove impediments to delivery of the initiatives.

• Communicate status, timelines and risks to Executive Leadership/sponsors.

• Implements a framework that considers all relevant issues and stakeholders when making decisions.

• Drive process improvements toward the consistent delivery of working product.

• Manage tradeoffs to ensure business objectives are met and internal obstacles are removed when bringing your payer accounts live on services and new capabilities.

• Coordinate with Product Owners, Strategy and Business stakeholders across products and Divisions to address and identify cross product dependencies and needs when bringing your payer accounts live on services and new capabilities.

• Develop and maintain effective relationships across the Product and Research Development functions.

• Take initiative in contributing to the overall program planning process, program schedule, and initiate process improvements when identified to operationalize the service from end-to-end (sales, onboarding, support, etc.)

20% Team & Process Improvement

• Partner across stakeholders to identify product/process improvement opportunities through analysis and reporting, translating findings into recommendations and improvement projects that reduce cost, improve efficiency, quality and drive sustainable customer value

• Lead the development of documentation on standard operating procedures

• Lead the initiatives that promote a culture of continuous improvement

• Coach and mentor junior members of the team in best practices associated with business analysis and process improvement methodologies and tools

Education & Experience Required

• 4+ years of Program Management or Technical Project Management experience in a technology-oriented organization.

• 5-7 years working with stakeholders in a business environment, working across cross-functional groups

• Proven success managing successful complex, business critical programs.

• Experienced, confident communicator that can command expertise and credibility with Executive and Division stakeholders; that can drive teams and stakeholders to effective decisions or consensus.

• Demonstrates strong cross functional leadership to aligning process, projects, and people to meet business goals in cross-functional team settings.

• Demonstrated experience in defining and measuring team success via data-driven metrics & reporting.

• Demonstrated passion for understanding ambiguous, complex problems and driving high-quality and systemic solutions.

• Bachelor’s Degree required, advanced degree a plus

• Agile experience required.

• Project Management Professional (PMP) certification preferred.

Knowledge & Skills

• Passion for improving healthcare, with empathy for the user of our products and services

• Capable of building durable, trust-based relationships across cross-functional teams and stakeholders.

• Exceptional team building and team management skills.

• Expert Program Management Skills – demonstrated competence in key project management best practices: Planning, budgeting, schedule development/management, risk assessment and mitigation, change management and predictive metrics.

• Ability to align execution to organizational vision – sees ahead clearly, can anticipate future consequences and product trends accurately; has broad knowledge and perspective and is future oriented.

• Adaptability as both an effective team member and leader – through initiative and flexibility in team goal orientation; and adapting approach and/or goals to quickly-changing changing environment, industry, and business demands

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That\u2019s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

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