Resident Engagement Coordinator

Job Description

Job Description

Benefits:

• Free food & snacks
• Free uniforms
• Paid time off

Purpose | The Resident Experience Coordinator is a key member of our community, responsible for ensuring the highest level of resident satisfaction and happiness. This role oversees all aspects of resident activities, overall resident satisfaction and assists with front desk and office administrative duties. The Resident Experience Coordinator plays a pivotal role in creating a welcoming and efficient environment for residents, visitors, and team members, contributing significantly to the smooth operation of the community. This position performs day-to-day operations support, record keeping functions, administrative details and follow-up functions to assist the Executive Director & Regional Director in all needs of the community in accordance with current federal, state and local standards. Job hours are 9am-6pm Monday through Friday with a Saturday rotation including two Saturdays per month with the following Monday off. This position also has On-Call as directed by the Executive Director and schedule can change depending on the needs of the community.

Job Duties:

Front Desk and Administrative Support
Maintain comprehensive knowledge of the community, services, residents, and team.

• Assist with front desk operations, providing a friendly and organized reception area.
• Handle resident services, including responding to inquiries, addressing concerns, and managing requests.
• Provide essential administrative support to the management team, including scheduling appointments, managing correspondence, and maintaining records.
• Ensure that all front desk and office procedures are followed consistently and effectively.
• Answer incoming calls warmly and professionally, adhering to proper telephone etiquette.
• Take detailed messages and ensure timely relay to the intended recipient.
• Maintain cleanliness and appeal of reception areas and overall community.
• Coordinate resident appointments for transportation and other services.
• Help maintain salon services and cleanliness.
• Manage resident mail collection and distribution.
• Handle sending and receiving packages for the Executive Director and other departments.
• Assist the Executive Director with inquiries and tours when needed.
• Aid in preparations for new resident move-ins as required
• Compile and send residence brochure packets, as needed.
• Support assigned administrative duties.
• Maintains current list of residents and resident registry.
• Maintains a resident absentee register.
• Maintain a proper sign in/sign out procedure
• Makes all copies as necessary
• Maintains blank care documents as needed
• Have tour packets prepared in advance.
• Be available to assist with any other necessary items to ensure operational efficiency and success.
• Keep guest cards and promo items available at all times.

Community Engagement
Foster a warm and welcoming atmosphere for residents, visitors, and team members.

• Develop and maintain positive relationships with residents and their families, addressing any concerns with empathy and professionalism.
• Coordinate with other departments to ensure a seamless and cohesive experience for residents.
• Promote a culture of resident-centered care and engagement within the community.
• Encourage residents to enjoy all aspects of the community on a daily basis.

Activities
Maintain a calendar of activities and effectively communicate it to participants.

• Coordinating and communicating with staff members.
• Overseeing group activities
• Posting a monthly calendar calendar of events
• Ensuring that staff and participants follow all safety protocols.
• Submitting budgetary recommendations for equipment and supplies.
• Plan, organize, and implement a regular schedule of activities that encourage creative expression, socialization, and exercise.
• Develop and maintain a diverse calendar of events, ensuring a variety of programs to meet the interests and needs of all residents.
• Coordinate with external vendors, performers, and instructors to bring in engaging and enriching activities.
• Solicit feedback from residents to continuously improve and tailor activities to their preferences.

Housekeeping Department
Oversee the housekeeping department, ensuring high standards of cleanliness and maintenance throughout the community.

• Manage housekeeping staff, including scheduling, training, and performance evaluations.
• Conduct regular inspections of resident rooms and common areas to ensure the highest level of cleanliness and safety standards.
• Address any housekeeping-related concerns promptly and efficiently.
• Manages all maintenance requests through completion.

Resident Care

• Be available to assist and families or medical care partners as needed
• Assist with any pharmacy correspondence and/or drop off as necessary
• Assist with Resident Care as needed
• Helps in the dining room during all meal service

MISC

• Work on any projects the owners request.
• Add/Create/Edit any policies and protocols for the community as they are needed.
• Be available to assist with any other necessary items to ensure operational efficiency and success.
• Making sure the Executive Director is aware of any and all items needed in the community.
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  • Care Supplies; toilet paper, paper towels, trash bags, laundry detergent, dryer sheets, dish soap, hand soap, dishwasher soap, cleaning supplies, and medical supplies.
  • Office Supplies; printer ink, paper, pens, staples, paper clips
  • Activity Supplies; should be ordered once per month with completion of calendar

• Qualifications:
  • High School education is preferred.
  • Must be 18 years of age or older.
  • Must read, write, speak and understand English.
  • Previous experience with geriatric setting preferred.
  • Must have knowledge of office machines and equipment and be computer literate.
  • Good physical and mental health; neat, clean, well groomed and responsible.
  • Patience, tact, enthusiasm and positive attitude toward the elderly.
  • Must have upper body strength adequate to bend, lift, shift, move, and/or assist in moving articles of more than seventy-five pounds.
  • Must be able to squat, reach, and stretch without distress. Must be able to tolerate extended periods walking, standing.
  • Must be able to be tested on competency through the TOFHLA and through the proxy caregiver skills competency test.
  • Must be able to pass a national fingerprint background check.
  • Exceptional Customer Service Skills; A genuine passion for providing excellent service, especially to seniors.
  • Organizational Skills; Ability to manage multiple tasks, maintaining a cheerful and mature demeanor.
  • Proficiency in Office and Google; comfortable with word, excel, google forms for admin tasks.