Customer Order Support I
- Resolve basic issues through phone/email/salesforce cases with occasional assistance
- Collect prompt and accurate customer feedback
- Honor company's SLAs and ensure all assigned tickets are resolved well within the deadline or re-assigned for assistance.
- Receive and process Service Parts and Standard Equipment orders for entry
- Resolve Basic customer service problems.
- Maintain activity logs, files, and reports on services.
- Escalate unresolved issues to relevant internal teams
- Basic Product Knowledge Training. (Minimum passing Grade of 75% or higher.)
- Understands information concerning company programs and procedures.
- Understands rules, regulations, policies, and procedures
- Learn corporate organization and begin networking and understanding key roles and contacts
- Requires a high school diploma or an equivalent combination of education and experience.
- Excellent written and verbal communication skills, including effective listening skills.
- Ability to learn and understand technical terminology.
- Must be able to work in a fast-paced goal-oriented environment.
- Able to handle multiple tasks, stay organized, and focused on details.
- Requires limited knowledge of the organization, products, and/or services.
- Requires ability to navigate a computerized data entry system or other relevant applications.
The Compensation range for this position is approximately $33,000 - $43,000 and will be based on the candidate's qualification, experience, and education.
WHAT WE OFFER At Heatcraft, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. This position is a hybrid role working Monday through Thursday in the office with the option to work at home on Friday.- Competitive base salary
- Excellent medical plans designed to support healthy lifestyles
- Mental and financial health programs
- Outstanding 401K with company matching and 1-year bonus
- Employee Stock Purchase Program
- Community involvement opportunities
- Robust Employee Assistance Program
- And much, much more!
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