Client Service Representative

Job Description

Job Description

Client Service Representative (CSR)

Job Summary

The Client Service Representative handles inbound/outbound calls for clients and service providers, and accurately notates job details. Must have attention to detail and be able to work in a fast-paced environment. Representative will be responsible for dispatching jobs, obtaining approvals, answering account questions, and resolving issues via phone & email.

Responsibilities and Duties

• Operate all call center equipment and peripheral equipment.

• Respond quickly and precisely to incoming inbound calls.

• Effectively communicate with fellow operators and supervisors on any potential problems with accounts.

• Dispatch jobs.

• Establish and maintain trust-based relationship with clients and service providers.

• Provide orientation and training as needed for new service providers.

• Source new service providers.

• Follow up with service providers for ETAs (Estimated Time of Arrival) and job details.

• Take accurate job notes.

Qualifications and Skills

• High School Diploma or Equivalent

• Intermediate PC skills including Microsoft Office Excel, Word, and Outlook

• Call Center or Customer Service experience preferred

• Self-motivated with high energy and an engaging level of enthusiasm

• Attention to detail with ability to multi-task

• Ability to handle high inbound and outbound call volume

• Excellent customer service skills and a strong record of contributing to a team environment

• Ability to clearly and effectively communicate verbally and in writing in English

• Ability to manage time effectively and efficiently

• Regular and reliable attendance

Facility maintenance company based in Marietta, GA. We provide top notch quality services for commercial properties and providing solutions for their maintenance needs.

Company Description

Facility maintenance company based in Marietta, GA. We provide top notch quality services for commercial properties and providing solutions for their maintenance needs.