Mailroom Coordinator
The Site Coordinator is accountable for the daily operations of a solo-person site. This role is responsible for delivering contracted office services, including but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.
Key Responsibilities
- Manage daily operations of a mailroom, copy center, or scanning facility.
- Operate office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.
- May handle courier services, reception, switchboard operations, shipping & receiving, and mail processing.
- Serve as the primary point of contact for the customer on a daily basis.
- Implement and manage Ricoh Service Excellence Programs.
- Operate equipment/software efficiently to meet service level agreements.
- Control costs by effectively utilizing company materials and supplies.
- Perform routine tasks such as work order creation, contractor monitoring, inspections, and reporting facility issues.
- Interact with vendors, facility management, and building occupants as needed.
- Manage office supply inventory and conference room coordination, including A/V equipment.
- Maintain professional communication and positive working relationships with internal teams.
- Collect and report data to leadership and customers, including monthly reporting.
- Ensure financial responsibilities are met.
- Perform other duties as assigned.
- High school diploma or GED required.
- Minimum 1 year of experience in a related B2B or technical field.
- At least 1 year of customer-facing experience.
- Demonstrated understanding of technology.
- Tactical thinking and problem-solving skills.
- Ability to present to small groups.
- Basic customer service and technical aptitude.
- Strong written and verbal communication skills.
- Office environment with standard lighting, ventilation, and noise levels.
- Requires interpretation and application of complex information.
- Some physical effort required: walking, standing, bending, lifting up to 50 lbs.
- Moderate dexterity for tasks involving calculators, keyboards, hand tools, and coordination.
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