Field Service Technician- Comm
- Ensures timely completion of daily assigned installations - calls in completion status in a timely manner
- Performs aerial and underground commercial, industrial, institutional, and MDU cable, data, & telephony installations following WOW! specifications and industry practices
- Complies with OSHA, NESC, and WOW! safety regulations and precautions when completing assigned work
- Performs commercial disconnects and non-pay disconnects and makes every reasonable effort to retrieve customer premise equipment where applicable
- Maintains and tracks flow of customer premise equipment necessary to perform daily work assignments
- Completes installation and configuration of commercial CPE ensuring customer education and satisfaction of services installed
- Installs NIC cards and drivers for cable modems including the ability to update files if needed to properly configure a customer's computer for modem service
- Installs various EMTA's, verifies tip & ring, completes proper punch down of copper telco cables
- Understands various demark configurations for Commercial installs and the transition between our demark and the customer's PBX and phone equipment
- Has a general understanding of commercial phone systems and the vendors that service them, such that they are able to provide guidance/advise for customers having problems with their phone system
- Competes Plant Test Date verifications for coordinated LNP cuts, ensures proper number assignments for hunt group configurations, and verifies all features
- Trouble-shoots service affecting problems at the service drop level
- Promotes WOW! services and seeks sales & upgrade opportunities as opportunities arise
- Special projects as may be assigned by the Supervisor
- Communication to customers must be grammatically correct, must be professional, positive, and consistent with company expectations.
- Coordinates with other WOW! technical departments
- Other duties as assigned
- 3 years of CATV/telco installation experience with commercial applications
- Strong knowledge of wall fishing and commercial construction practices
- Troubleshooting techniques a plus
- Excellent written, oral communications skills
- Must be detail oriented and a well-organized individual
- Must be self-motivated with a strong work ethic and professional attitude
- Able to present technical information to a non-technical audience
- Able to work independently
- Able to accurately measure distances using tapes and other measuring devices
- Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
- Able to accurately maintain records, logs, reports, work orders, etc.
- Able to operate office equipment, fax, copier, etc.
- Able to handle escalations and time-critical issues
- Able to read street maps
- Ability to work while standing most of the time
- Ability to walk or work over all types of terrain, in all types of weather
- Ability to carry tools and equipment
- Ability to work in tight spaces while bending, twisting and reaching
- Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
- Ability to differentiate between different sizes and colors of wires and cables
- Ability to perform work in elevated places (i.e., roofs and utility poles)
- Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
- Ability to work with small components
- Ability to use close vision, peripheral vision and adjust focus
- Ability to work in poorly vented areas such as attics, in extreme temperatures
- Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
- Ability to lift up to 90 pounds
- Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions
- Ability to work safely near power lines and electrical equipment
- Ability to drive Company vehicles in a safe manner
- Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position
- Must be able to climb poles/ladders and work from elevated heights
- Able to work flexible hours as required, including evenings, weekends and on-call shifts.
- Must have a valid driver's license and maintain a driving record that meets the Company's insurance carrier's requirements
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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