Racquets Merchandise Manager

Capital City Club is a Platinum Club located in Atlanta, Georgia. Founded in 1883, the club boasts 3 campuses, the City Club, Brookhaven, and Crabapple. The Racquets program exceeds 35k touches each year combining pickleball and tennis. There are more than 700 active tennis players and 300 pickleball players.

Capital City Club is seeking a Merchandise/Operations Manager to oversee full and part time employees and the racquets retail operation. The Merchandise/Operations Manager will hold retail responsibilities as well as POS, sales reporting, event marketing/management, clinic/lesson billing coordination, etc. This job reports to the Director of Racquet Sports and the Director of Retail.

This is a great opportunity for merchandisers to gain experience at a platinum club under the leadership of the Director of Retail who has more than 15 years’ experience.

DUTIES AND RESPONSIBILITIES
Retail:
• Conduct monthly training sessions/team meetings with the tennis shop team members
• Responsible for completing monthly inventory processes
• Attend vendors meetings with the Director of Retail to place seasonal and at once orders
• Remain knowledgeable on product features and benefit of all inventory
• Manage the process of receiving, tagging and displaying new merchandise and product
• Create weekly/monthly reports tracking sales and brand performance
• Track, process, and record all invoices and related documents for payment with direction from the Director of Retail; assist with the return to vendor procedure
• Monitors and assists in placing, tracking, and billing of special orders, following up to ensure satisfaction
• Maintain proactive email communication to members when product arrives and if there are any shipping delays, or issues with special orders placed
• Creates, tracks, and remains knowledgeable of daily and monthly sales goals
• Assist with the creation of marketing materials merchandise sales
• Manages all racquet stringing operations

Racquets Operations:
•Responsible for all tennis shop operations; including but not limited to: support tennis professionals, answer calls, book court times, accept event reservations, manage POS transactions and setup, bill team clinics, handle reconciliations, maintain a clean workspace
• Manage hiring, training, and retention of all full and part time tennis shop team members • Conduct evaluations and payroll analysis annually for all tennis shop team members
• Manage tennis shop team members monthly schedules and vacation requests
• Create daily work plans for part-time and full-time tennis shop team members
• Responsible for ADP payroll systems
• Manages office supply inventory
• Assists with marketing, online entry, signup, and billing upcoming events
• Maintains efficient team communication related to events, weather delays, member needs, schedules changes, and etc.
• Assist with the operation and execution of member tournaments

All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment.