Salesforce Field Service Architect

Must Have Technical/Functional Skills 10+ years of Salesforce platform experience, including 5+ years architecting and delivering Salesforce Field Service (FSL) solutions for manufacturing, industrial, or aerospace customers within the U.S. market

Roles & Responsibilities Field Service Architecture & Design

• Own the end to end architecture of Salesforce Field Service solutions, ensuring scalability, performance, and alignment with enterprise standards.

• Design and implement complex FSL capabilities, including:

o Work Orders & Work Order Line Items o Service Appointments & Scheduling Policies o Intelligent Dispatch & Optimization o Mobile Workforce Enablement (Salesforce Field Service Mobile App) o Asset, Installed Base, and Warranty Management

• Architect solutions for high volume service environments, including preventive maintenance, break/fix, depot repair, and condition based service models.

Manufacturing / Industrial Domain Expertise

• Translate manufacturing and aerospace field service processes into Salesforce solutions, including:

o Installed asset hierarchies and serialized parts o Spare parts logistics and returns (RMA) o Technician skill based routing and certification tracking o Compliance, safety, and regulatory requirements (U.S. market)

• Support service models common to industrial and aerospace customers such as contract based service, SLAs, and uptime driven service outcomes.

Platform & Integration Leadership

• Define Salesforce platform architecture across Sales Cloud, Service Cloud, Field Service, and Experience Cloud.

• Design robust integration patterns with ERP, MES, FSM, IoT, and external scheduling or inventory systems using REST, event driven, and middleware based approaches.

• Ensure proper use of Data Cloud, reporting, and analytics to enable service performance insights and executive dashboards.

Governance, Quality & Best Practices

• Enforce Salesforce architectural best practices, including:

o Governor limit aware designs o Asynchronous processing patterns o Secure data access and role hierarchies

• Lead solution reviews, technical design documentation, and deployment strategies.

• Mentor developers and administrators on FSL and platform best practices.

Generic Managerial Skills, If any Stakeholder & Delivery Leadership

• Act a s a trusted advisor to business and IT leadership.

• Lead discovery workshops, solution envisioning sessions, and architecture reviews.

Support presales activities, including solution demos, estimations, and technical proposals when required.

Base Salary Range : $120,000 to $150,000 Per Annum

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SV2 #LI-KUMARAN Location Atlanta, GA Job Function TECHNOLOGY Role Technical Architect Job Id 407547 Desired Skills Salesforce(SFDC) Salary Range $120,000-$150,000 a year

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER SCIENCE