Loan Operations Specialist - West/Central Georgia

FIRST PEOPLES BANK
JOB DESCRIPTION: Loan Operations Specialist

MUST BE ABLE TO PASS BACKGROUND CHECK AND CREDIT SCREENING

Department: Operations

Department Head: Operations Manager

Reports To: Operations Manager

Summary: This position is responsible for all aspects of loan operations including reviewing newly booked loans for errors, daily loan reconcilement, loan maintenance, payment posting and reversals, receiving, reviewing, tracking, maintaining, recording, and organizing essential documentation related to the loan portfolio of the bank.

Specific Job Functions:

• Reviews closed and booked loan packages and related documentation checklist(s), verifying presence, accuracy, completeness, and proper execution of all required documents.
• Accurately identifies each loan document and ensures placement into the appropriate customer and loan numbers within CenterDoc.
• Understands various legal entities, required documentation for the types of entities, and signature requirements.
• Creates ticklers using Nupoint Exception Tracking System (NETS), for documents as required. Provides Exception data to loan department on a predetermined basis.
• Scans miscellaneous loan documents.
• Files new loan folders and pulls and processes paid out loan files, including cancellation of liens.
• Tracks and maintains insurance, calls or emails insurance companies to keep policies up to date, communicates with loan officers to obtain valid policy information from customers, tracks force-placed and flood insurance.
• Perfects liens on collateral items (deeds, modifications, leases and rents, UCC filings, and titles). Reviews files to ensure appropriate documents were prepared, mails items to appropriate county or state offices, files electronic liens.
• Appraisal Processing- Will assist in ordering and logging appraisals that cannot be ordered through the third-party appraisal service provider.
• Gathers and provides requests for audits and examinations.
• Ability to be trained and fully understand the different bank systems including but not limited to Nupoint, CenterDoc, CenterView, Hawthorn River, DocuSign/ IMM ESign, and others as assigned.
• Demonstrates accuracy and thoroughness and display commitment to excellence by looking for ways to improve and promote quality. Applies feedback to improve performance.
• Meets productivity standards and complete work in a timely manner.
• Communicates and interacts well with First Peoples Bank associates, customers, other banks and vendors. Be able to escalate issues as needed to supervisor for further assistance as needed.
• Assists other areas of Operations as time permits
• Completes assigned training and seeks additional opportunities to improve skills in both regulatory and compliance knowledge, software and systems, and interpersonal skills.

Adheres to all federal and state regulatory requirements as required by law.

Equipment Used:

Must be able to efficiently operate a computer, fax machine, scanner, copier, printer, and other office equipment.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This is an "in-person" position that is located at one of the bank office locations in West/Central Georgia.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. This position requires the ability to sit
at a desk for extended periods of time, reach, bend, walk or maneuver around the bank and
occasionally lift up to 15 pounds.

Position Type/Expected Hours of Work:

This is a full-time position. Typical days and hours of work are - Monday-Friday from 8:30 am to
5:00 pm

Travel:

No travel is expected for this position, with the exclusion of occasional training opportunities
and staff meetings.

Qualifications:

• Minimum of 1 year of job-related experience.
• Must be familiar with standard loan processes and documentation
• Must be a Notary Public or able to become certified.
• Possesses a high level of organization, accuracy, attention to detail and follow-though on assignments.
• Desire and ability to work both independently and as a team.
• Excellent verbal, written and interpersonal communication skills required.
• Time management and organizational skills to effectively prioritize multiple objectives and achieve volume goals.
• Ability to take initiative and take ownership of assigned job duties.
• Must be proficient with Microsoft office programs such as Outlook, Word, and Excel.
• Ability to work with all levels of management under pressure and strict deadlines.
• A strong commitment to a team culture and positive attitude is required.
• Maintains a dependable record of attendance and timeliness.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additionally, duties, responsibilities, activities and work hours are subject to change.