GM

Job Description

Job Description

Job Title: General Manager

Position Status: Exempt, Salaried

Reports To: Director of Operations and/or VP of Operations

The General Manager serves as a Customer Service Ambassador , ensuring that food quality and service consistently exceed JINYA Ramen Bar’s standards of excellence. This role requires strong leadership to oversee front-of-house (FOH) and back-of-house (BOH) operations , maintain cleanliness, and optimize productivity while delivering an exceptional guest experience. The General Manager acts as a liaison to upper management and sets the tone for operational success.

• Operational Leadership: Manage and lead the entire restaurant operation, ensuring efficiency and high-quality service.

• Guest Experience: Oversee the customer journey from arrival to departure, ensuring satisfaction and resolving complaints promptly.

• Team Management: Recruit, hire, train, and develop restaurant team members, fostering a positive and productive work environment.

• Scheduling & Staffing: Manage employee schedules, breaks, and shift assignments to optimize labor costs and efficiency.

• Financial Oversight: Handle cash management, daily reporting, and budget adherence to meet revenue objectives.

• Food Safety & Compliance: Ensure compliance with food safety laws, maintain cleanliness, and oversee facility upkeep.

• Training & Development: Conduct ongoing coaching and performance evaluations for staff and management.

• Inventory & Supply Management: Monitor stock levels and coordinate with vendors to ensure adequate supplies.

• Marketing & Community Engagement: Support brand initiatives and local marketing efforts to drive customer engagement.

• Experience: Minimum of 3-5 years in restaurant management, preferably in a fast-paced, full-service dining environment.

• Leadership Skills: Strong ability to motivate, train, and manage a diverse team.

• Customer Service Excellence: Proven ability to handle guest interactions professionally and efficiently.

• Financial Acumen: Experience managing budgets, labor costs, and inventory.

• Communication Skills: Excellent verbal and written communication for team coordination and corporate reporting.

• Problem-Solving Ability: Quick decision-making skills to resolve operational challenges.

• Food Safety Certification: Must hold a valid Certified Food Handler Certificate.

• Technology Proficiency: Familiarity with POS systems, scheduling software, and reporting tools .