Patient Care Coordinator
- A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
- Our Patient Care Coordinators have excellent customer service skills.
- Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.
- Greets everyone who enters the clinic in a friendly and welcoming manner.
- Schedules new referrals received by fax or by telephone from patients, physician offices.
- Verifies insurance coverage for patients.
- Collects patient payments.
- Maintains an orderly and organized front office workspace.
- Other duties as assigned.
- Annual paid Charity Day to give back to a cause meaningful to you
- Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
- 3-week Paid Time Off plus paid holidays
- 401K + company match
- Core responsibilities
- Collect all money due at the time of service
- Convert referrals into evaluations
- Schedule patient visits
- Customer Service
- Create an inviting clinic atmosphere.
- Make all welcome calls
- Monitor and influence arrival rate through creation of a great customer experience
- Practice Management
- Manage schedule efficiently
- Manage document routing
- Manage personal overtime
- Manage non-clinical documentation
- Manage deposits
- Manage caseload, D/C candidate, progress note, and insurance reporting
- Monitor clinic inventory
- Training
- o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
- Complete quarterly compliance training.
- High School Diploma or equivalent
- Communication skills – must be able to relate well to Business Office and Field leadership
- Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
- As a member of a team, must possess efficient time management and presentation skills
- This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
- This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
- This position is subject to sedentary work.
- Constantly sits, with ability to interchange with standing as needed.
- Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
- Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
- Constantly uses repetitive motions to type.
- Must be able to constantly view computer screen (near acuity) and read items on screen.
- Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
- Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
- Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.
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