Operations Manager - Rooms
- Responsible for short- and long-term planning and the management of the hotel's Front Office operations
- Ability to support the Front Desk and Housekeeping operation interchangeably based on business needs
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Must be able to work a flexible schedule
Qualifications:
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 2 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
- Ability to work in both the Front Desk and Housekeeping operation interchangeably based on business needs
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
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