Import Customer Service Representative

Job Description

Job Description

Description:

Point Global Logistics is seeking a full-time Import Customer Service Representative to join our growing team in Cumming, GA. This on-site role supports import operations by coordinating shipments, managing customer relationships, and ensuring accurate and timely processing of freight.

Point Global Logistics is an aggressive, independent freight forwarder and logistics provider with a global network spanning 58 countries. Since 2014, we have expanded to 15 branch offices across the U.S., Mexico, Europe, South America, and Asia. We pride ourselves on delivering tailored logistics solutions through industry expertise and personalized service.

In this role, you will serve as a key point of contact for customers, handling inquiries, tracking shipments, and ensuring smooth coordination of import air and ocean freight from origin to final destination. You will work closely with internal teams and external partners, including customs brokers, to maintain compliance and service excellence.

Key Responsibilities:

• Respond to customer inquiries regarding import orders, shipment tracking, and delivery timelines
• Coordinate air and ocean import shipments from origin to final destination
• Assist with documentation preparation for customs clearance in coordination with licensed brokers
• Track and monitor shipments, providing proactive updates to customers
• Resolve service issues and support customer requests in a timely manner
• Maintain accurate shipment and customer records in internal systems
• Collaborate with internal departments to meet operational goals and deadlines
• Participate in training on company systems, processes, and best practices

This is a non-exempt position and is eligible for overtime pay in accordance with applicable law.

• 0–1 year of experience in logistics, customer service, or a related field (training provided)
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Positive attitude and willingness to learn

Preferred Qualifications:

• Associate or bachelor’s degree
• Exposure to logistics, freight forwarding, or supply chain operations

Work Environment & Physical Requirements:

• On-site, office-based role in Cumming, GA
• Prolonged periods of sitting and working at a computer
• Frequent phone and email communication

Compensation & Benefits:

• Competitive salary (based on experience)
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Company-paid life insurance
• Paid time off (PTO)
• Short-term disability, hospital indemnity, and supplemental insurance options

Employment Conditions:

• Must be authorized to work in the United States
• Employment may be contingent upon successful completion of a background check

Equal Employment Opportunity:

Point Global Logistics is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws.