Director, Groups & Events Program Enablement (Tech Focus)
- Manage strategic relationships with key Groups & Events channel partners and intermediaries (e.g., Groups360, Cvent, Meetings marketplaces).
- Ensure partner platforms support IHG's commercial objectives, brand positioning, and customer experience expectations.
- Set the Groups & Events technology strategy, including long-term vision, roadmap, capability requirements, and solution recommendations.
- Own the enterprise Groups & Events technology strategy and translate it into a clear, sequenced roadmap aligned to Groups & Events priorities.
- Govern prioritization of the Groups & Events technology roadmap, ensuring transparency of tradeoffs, dependencies, and value delivery.
- Monitor adoption, remove friction, and ensure the technology ecosystem meets hotel, sales, and customer needs.
- Lead platform partner strategy and performance, including core relationships such as Groups 360 and other intermediaries/marketplace partners relevant to Groups & Events.
- Own the business side of defining and managing system requirements and workflows needed to deliver Groups & Events capabilities.
- Ensure ongoing evolution and upgrades of Groups & Events digital experiences
- Drive enterprise alignment across Sales, Brand, Regions, Operations, and Technology so capability changes are adoptable and land in hotels with minimal friction.
- Establish performance management for tech enablement (platform adoption, funnel outcomes, service levels) and elevate risks/issues through governance forums.
- Lead and develop the Tech Enablement team (2 direct reports).
- Bachelor's degree required (Business, Technology, Hospitality, or related)
- Advanced degree preferred (not required)
- 8-12 years in product/platform enablement, digital strategy, partner platforms, or commercial technology roles
- Demonstrated experience owning and governing enterprise technology roadmaps, including prioritization, sequencing, and value trade-offs.
- Proven track record defining business strategy and translating it into technology capabilities and requirements.
- Experience managing external platform or marketplace partners, ideally in B2B, hospitality, travel, or complex enterprise ecosystems.
- Strong experience operating in global, matrixed organizations, influencing without direct authority.
- Demonstrated ability to lead cross-functional alignment across Technology, Sales, Brand, Operations, and Regions.
- Experience ensuring technology initiatives land successfully in frontline environments, with attention to adoption, change management, and hotel execution.
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