Patient Service Representative / Medical Call Center Representative

🌟 We're Hiring: Medical Teleservices Representative! 🌟

We are seeking a dedicated Medical Teleservices Representative to handles inbound telephone volume, answering questions, making
and cancelling appointments, providing information, transfers calls to advice nurses when appropriate, intakes information from members, and composes messages for providers. It records instructions from provider in PARRS and updates member demographics.

Location: Atlanta, GA​
Position: Medical Teleservices Rep​
Pay Rate: $32/hr.​
Shift: 12 hours shifts 7am-7pm or 7pm-7am​
Duration: Typically, approximately a 1-week assignment starting as soon as October 1, 2025
(Must be flexible on duration and start date)

What You'll Do:
∙Handles continuous inbound telephone volume. Identifies the purpose of the member's
call and processes the call according to the appropriate script.
∙Provides facility and provider information and some laboratory results, makes and
cancels appointments, transfers members to Advice Nurses, intakes information from
members, and composes messages for providers.
∙Resolves problems with facility teleservice teams.
∙Effectively processes calls in a systematic and organized manner following Call Center
scripts, policies and procedures.
∙Processes calls accordingly from hearing-impaired members.
∙Receives and relays information regarding appointment cancellations.
∙Records instructions from provider in PARRS.
∙Updates member demographics.
∙Works collaboratively with members and staff across all service lines.
∙Functions as a team member to achieve Call Center goals.
∙Supports and demonstrates the company’s/Call Centers customer service philosophy and
manages calls in a professional manner.
∙Identifies and/or proposes ways to improve customer service.
∙Demonstrates an awareness and sensitivity to patient/family rights.
∙Handles inquiries and complaints pursuant to procedure.
∙Complies with departmental standards, policies and procedures regarding training, injury
prevention, management of workload, and safety/emergency situations. Performs other
duties as required.
∙Supervisory Responsibilities: This job has no supervisory responsibilities.
∙Competencies: To perform the job successfully, an individual should demonstrate the
following competencies:
∙Problem Solving - Identifies and resolves problems in a timely manner; gathers and
analyzes information skillfully;
∙develops alternative solutions.
∙Interpersonal Skills - Maintains confidentiality; treats co-workers, patients and facility
visitors with respect.
∙Oral Communication - Listens and gets clarification to ensure that instructions and
requests are fully understood.

Minimum Education:
∙High School Diploma/GED.
​
Basic Qualifications:
∙ One (1) year of direct customer service experience or the completion of a pre-
employment Call Center training program.
∙Per the National Agreement, current KP Coalition employees have this experience
requirement waived.
​
Additional Requirements:
∙Computer skills and data entry will be assessed via a Call Center Assessment Test.
∙Ability to navigate between various software and mainframe systems on a personal
computer with an established operating system.
∙Excellent verbal, written and interpersonal communication skills, as well as demonstrated
effective telephone skills.
∙Ability to perform multiple tasks and work in a fast-paced environment.
∙Excellent attendance record.
∙Ability to work evenings/weekends as necessary and other days as required by contract.
∙Ability to perform job functions without constant supervision.
∙Ability to use a computer terminal for extended periods of time and wear a telephone
headset for the majority of the work shift.
∙Must have excellent customer service skills.
∙Must have excellent problem-solving capabilities.

Ready to make a difference in healthcare? 🚀 Apply now and join our team!