Revenue Cycle Insurance Manager (Hospital)

Job Title: Revenue Cycle Insurance Manager (Hospital)
Location: Sebring, FL
Work Schedule: Monday to Friday (Normal business hours)
Job Type: Full-Time (Permanent)
Salary: $95,000 + $42K Bonus + Benefits
Relocation Package: Available

Relocation Package available

Position Summary

The Revenue Cycle Insurance Manager is a senior people leader responsible for driving hospital insurance collections performance through strong leadership, accountability, and payer strategy. This role owns the execution and outcomes of hospital insurance A/R, including aged accounts (90+ days), bad debt management, and call center collections operations , leading teams that resolve complex, high-dollar claims while ensuring compliance, consistency, and sustained cash flow..

Key Responsibilities

Leadership, Culture & Accountability (Primary Emphasis)

• Lead, inspire, and develop hospital insurance A/R, call center collections , and denial management teams.
• Build a high-accountability culture focused on collections performance, quality, compliance, and continuous improvement.
• Establish productivity benchmarks for A/R follow-up, aged accounts (90+ days), and bad debt recovery .
• Drive performance management, coaching, and succession planning across revenue cycle teams.

Hospital Insurance A/R, Aged Accounts & Denials Strategy

• Own end-to-end performance of hospital insurance A/R, including AR aging, 90+ day aged accounts, and bad debt resolution .
• Lead strategies to reduce aged A/R backlog and prevent accounts from rolling into bad debt .
• Oversee denial prevention, management, and appeals across all payer types.
• Direct resolution of high-risk, high-dollar, and complex claims requiring escalation.

Call Center Collections & Patient Financial Engagement

• Oversee call center collections operations , ensuring efficient inbound/outbound patient and payer communication.
• Implement strategies to improve early-stage collections and reduce aging into 90+ day buckets .
• Monitor call quality, productivity, and conversion rates to maximize collections performance.

Bad Debt & Recovery Strategy

• Develop and manage strategies for bad debt prevention, classification, and recovery .
• Collaborate with third-party agencies and internal teams to optimize recovery on aged accounts.
• Analyze trends in write-offs and implement corrective actions to minimize revenue leakage.

Payer Relations & Executive Communication

• Serve as escalation point for payer disputes, underpayments, and systemic issues.
• Lead payer negotiations and strategy discussions.
• Present insights on A/R aging, bad debt trends, and collections performance to leadership.

Financial Performance & Reporting

• Monitor KPIs including AR aging, 90+ day A/R, bad debt rate, call center collections performance, denial rates, and cash collections .
• Drive accountability through data-driven action plans and performance tracking.

Qualifications

Required

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field
• 7+ years of revenue cycle experience with strong focus on hospital insurance A/R, aged accounts (90+ days), and collections leadership
• Proven experience managing call center collections and bad debt recovery strategies
• Strong knoledge of payer regulations and hospital reimbursement