Call Center Representative- Onsite

Job Description

Job Description

RemX is seeking a Onsite Call Center Representative to provide excellent customer service for a reputable organization in the automotive industry.

Contract to Hire Opportunity

Schedule open availability (details below)

Must live 20-25 mile s from Alpharetta, GA 30022

Bachelor's Degree required

Quick response: [email protected] *only email if meet specific requirements *

Job Duties

• Make outbound calls to/received inbound calls from customers with accounts that are days past due.
• Assist customers in bringing their accounts current. Handle approximately 200+ phone calls daily.
• Candidates must be comfortable working at a desk and talking on the phones for 8-hour shifts, with potential overtime.
• Root Cause Analysis : Identify the root cause of customer delinquency. Use negotiation skills and educate customers to generate effective solutions for both Financial services and the customer.
• Actively contribute to achieving center objectives related to delinquency management.
• Maintain an enthusiastic and positive attitude throughout interactions with customers.
• Follow all company policies and procedures.

Assignment Description

• Bilingual a plus: Proficiency in both English and Spanish
• Bachelor's Degree Required
• Ability to communicate clearly and effectively, ensuring easy understanding by customers.
• Multitasking Skills: Must be capable of talking and typing simultaneously.
• Providing exceptional service to customers..
• Adaptability to Feedback and Change
• Indefinite temporary assignment with no guaranteed full-time position or specific timeframe for assignment length.
• Full-Time Opportunities : We actively consider our contingent (temporary) workers for full-time positions.
• Flexibility: Must be flexible and open to rotation into other areas of the business once certain performance expectations are met. These areas may include Customer Service, Funding, Mid Dialer, and more.

Work Schedule

• Monday through Thursday : Two shifts: 8:00 AM to 5:00 PM and 11:00 AM to 8:00 PM. The specific shift pattern will vary.
  • Availability to work both 8-5 and 11-8 is required.
• Friday : The working hours are from 8:00 AM to 5:00 PM.
• 2-3 Saturdays per month : Overtime is required during these Saturdays, with working hours from 8:00 AM to 12:00 PM.
• Flexibility is essential : The schedule may change based on business needs.

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Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.