Engineer, IT Infrastructure

We are seeking a skilled and experienced IT Infrastructure Engineer to join Hyundai MOBIS IT team. As an IT Infrastructure Engineer, you will be responsible for designing, implementing, and maintaining the company's IT infrastructure, ensuring its reliability, security, and efficiency. Your expertise will contribute to the smooth operation of our technology systems, supporting our business goals and objectives. This role will work at MOBIS Alabama, LLC – Savannah Plant (MSV).

(To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)

1. IT Infrastructure Operation Management:

• Manage IT infrastructure, including desktop, server, storage, backup, UPS, LAN/WAN, switches, and data center facilities
• Monitor availability, performance, and backup status of IT infrastructure
• Troubleshoot and resolve hardware, software, and network problems promptly to minimize downtime
• Assist complex and/or urgent MES IT infrastructure tasks
• Maintain corporate security measures across all IT infrastructure in collaboration with the IT Security team
• Conduct procurement of IT infrastructure assets
• Perform regular disaster recovery and failover testing with relevant parties

2. IT Service Desk & D eskside support:

• Oversee daily operations of the IT help desk and deskside support functions for user PCs
• Supervise the IT technician to ensure consistent and high-quality deskside support services
• Coordinate and improve onboarding process for new employees
• Maintain and deploy standardized PC images to ensure consistency and efficiency across devices
• Design and improve IT orientation and training material

3. IT Infrastructure Project Management:

• Plan and oversee infrastructure expansion and upgrade initiatives to support company growth
• Coordinate infrastructure projects with global headquarters and partner project teams to ensure alignment and timely delivery
• Establish and manage system backup strategies and disaster recovery procedures to maintain data integrity and business continuity

4. Vendor Management:

• Manage the performance of external IT service partners, covering service desk, desktop, server, storage, and network system support
• Collaborate with server, storage, and network equipment vendors to coordinate incident resolution and escalations

5. Documentation and Reporting:

• Develop and enforce IT policies and procedures to safeguard the company’s infrastructure and data
• Maintain accurate and up-to-date documentation, including infrastructure configurations, network diagrams, operational procedures, and asset inventories; conduct regular audits to ensure compliance
• Prepare comprehensive reports on system performance, security incidents, and infrastructure upgrades
• Provide recommendations for infrastructure improvements and cost optimization

Supervisory Responsibilities:

Yes

(The requirements listed below are representative of the knowledge, skills, and/or ability required and preferred for this position.)

Required Education & Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 7+ years of experience as an IT Infrastructure Engineer or similar role in a corporate environment, preferably in the automotive industry.

Required Knowledge, Skills, & Abilities:

• Strong verbal and written communication skills
• Extensive experience in managing internal and external customer demands
• In-depth knowledge of IT infrastructure architecture, components, and protocols for server, storage, and network equipment
• Strong experience with end-user computing environments, including Microsoft 365 and MECM
• Thorough understanding of cybersecurity frameworks, principles, and industry best practices
• Exceptional analytical, problem-solving, and technical troubleshooting abilities

Preferred Education & Experience:

• Bilingual speaker (English and Korean) is a plus.