Benefits Support Coordinator
Insurance Coordination
- Act as the main insurance contact for gestational surrogates and egg donors once they have completed evaluations.
- Collect, review, and organize full insurance plan documents and benefit summaries.
- Work with legal teams to confirm insurance policies meet surrogacy and egg donation requirements.
- Track down missing plan documents and coverage details, using all available channels when information is hard to obtain.
- Coordinate maternity, medical, life, and complication insurance as needed per case.
- Complete ACA or maternity policy applications when primary insurance is denied, excluded, or too costly.
- Communicate with insurance carriers, brokers, clinics, and billing offices.
- Track coverage dates, exclusions, authorizations, and dual-policy coordination.
- Help address denied claims and coverage questions.
- Make sure required financial reviews are completed for intended parents, surrogates, and egg donors.
- Review case financial summaries for accuracy and completeness.
- Explain expected expenses, reimbursements, insurance-related costs, and general timing.
- Confirm intended parents understand program fees, insurance premiums, and out-of-pocket responsibilities.
- Confirm surrogates and egg donors understand reimbursement categories, documentation requirements, and payment timing.
- Flag gaps, inconsistencies, or misunderstandings early and escalate as needed.
- Document financial education and acknowledgements clearly in internal systems.
- Serve as a steady point of contact for insurance and financial questions.
- Keep case notes and documentation organized and up to date in CRM and file systems.
- Protect confidentiality and handle sensitive information appropriately.
- Provide regular updates to internal teams when issues or risks arise.
- High school diploma or equivalent.
- At least 2 years of experience in insurance verification, medical billing, healthcare administration, or a related role.
- Solid understanding of insurance benefits, claims, and healthcare coverage.
- Strong attention to detail and follow-through.
- Clear written and verbal communication skills.
- Comfortable explaining complex information to clients who may be stressed or overwhelmed.
- Ability to juggle multiple active cases without losing accuracy.
- Experience working in CRM systems and managing documentation.
- Compensation: Salary based on experience
- Full Benefits Package – Medical, dental, vision, life insurance, 401(k) with match, PTO, and holidays.
- Hybrid Flexibility – Split time between in-office collaboration in Atlanta, GA and remote work.
For over 17+ years, Family Inceptions has been helping intended parents, surrogates, and egg donors navigate the family-building process with compassion, transparency, and expertise. We are a mission-driven surrogacy and egg donation agency headquartered in Atlanta, GA, serving clients nationwide and globally.
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