Assistant General Manager, Automation
Americold Logistics, LLC.
Atlanta, GA
What You'll Do: The Assistant General Manager (AGM) will report directly to the site General Manager. In this capacity, the AGM will work closely with the General Manager to ensure performance results are met or exceeded and will be accountable for the site operation when the General Manager is not present. The AGM will interface with external customers and will be responsible for addressing open issues in a timely manner. In addition, this role will manage and lead the Control Room teams to optimize automated warehouse processes and will drive continuous improvement initiatives at the site level.
- Provide quantitative information to site maintenance, WES/WMS Architects and Configuration Teams to improve and mechatronic systems for overall automated warehouse performance.
- Coordinate with workstream owners for warehouse operations and facilitate their interactions with a matrix of Subject Matter Experts (SME's) to maintain and enhance automation warehouse operations.
- Function as the SME on management aspects of all current operational processes across WMS/WES and have a deep understanding of integration points, work methods, process steps, and labor practices.
- Lead and support the site Operations Team through projects to install, maintain and upgrade controls, application software and integration applications solutions to ensure defect-free launches.
- Support the program management teams during testing and deployment of automation designs.
- Function as Operations Lead on User Acceptance Testing (UAT) and Operational Readiness Tests (ORTs) to effectively combine the delivery of automation with supporting workflow, processes, and staffing levels.
- As required, support design projects and map functional flows for Warehouse Execution Systems and Warehouse Control Systems (WES/WCS) in new automation zones and sites.
- Lead the Operations process teams for refinement of the DOO Master Operations Reference (MOR); outlining operating procedures for the integration of facility design and associated processes with human assets and serving as the principal reference for management on how daily operations should be collectively executed.
- Coordinate Quality Assurance reviews on operations and support technical specification documents received from automation system providers concerning WES/WCS functionality.
- Support and provide operations inputs into IT applications maintenance and Systems PM's with Site Technical team leadership to maintain reliability and optimum performance of hardware and software during development, configuration, deployment, error proofing/resolution, and training.
- Coordinate with inventory leadership to maintain product accountability and accurate integration of automation systems with the WMS; provide support to identify and resolve discrepancies.
- Lead gap analysis of future WMS implementations to identify process performance shortfalls.
- Champion WMS improvements for the site by coordinating with System Architects and develop this skill at the site level.
- Ensure the active development, maintenance, and documentation of all WMS-OE processes and procedures, adhering to Americold Operating System standards and including Standard Operating Procedures as well as site and/or customer-specific processes and procedures.
- Lead, advise, and train associates and direct reports as assigned.
- Perform other duties as assigned.
- Degree preferred in a related discipline- and/or 7+ years of applicable experience.
- Minimum of 5 years related experience required - 7 to 10 years preferred leading large complex conventional warehouses or leading in high-speed manufacturing or continuous process manufacturing operations.
- Start up or "Turn around" experience including WMS conversions, launches, automation go-lives and/or labor management implementation a plus.
- 3+ years' experience leading in an automated warehouse or production facility preferred.
- Proficient computer skills; experience in all MS Office Professional applications, AS400, Red Prairie/JDA WMS, LMS.
- Proficient with WMS/WFM systems and conversant with WES SMEs at a level that enables efficient troubleshooting and optimization development and implementation.
- Formal Lean Six Sigma certifications of at least Yellow Belt preferred or equivalent experiential learning and execution history.
- Excellent time management, communications, decision-making, organization, human relations, presentation, negotiation, and mediation skills.
- Ability to communicate professionally, in writing and verbally, with individuals at all levels of the organization and with external contacts.
- Ability to effectively direct and motivate the team and others, maintaining a persuasive and credible presentation style at all levels of the organization.
- Proficient knowledge of safety/training management.
- Progressive, flexible, and team-oriented approach desired.
- Possess a proactive drive with strong customer service orientation.
- Uncompromising level of integrity and code of ethics, maintain a high degree of confidentiality.
- Must be able to travel as required, some international travel may be required.
- Requires the ability to sit for long periods of time, with frequent interruptions
- Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
- Requires manual dexterity with normal hand and finger movements for typical office work
- Talking, hearing, and seeing are important elements of completing assigned tasks
- Requires some travel by automobile and airplane up to 10% of the time
- May require to visit facility environments in temperatures at or below freezing
- May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
- Requires the use of various electronic tools
- Occasionally works evenings or weekends in order to complete objectives or to attend meetings
- Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
- Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Posted 2025-09-30
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