IT Manager

Overview

Position Summary:

Ensures the streamlined operation of the IT infrastructure of the company in alignment with the business objectives of the organization. Plans coordinates directs and designs IT-related activities of the organization as well as provide administrative direction and support for daily operational activities of the IT team. Works closely with Senior Management of Information Services & Support and with decision makers in other departments to identify recommend develop implement and support cost-effective technology solutions for all aspects of the organization. Implements IT policies procedures and best practices.

Responsibilities

Key Accountabilities:

• In coordination with the Director of Information Services & Support leads IT operational and strategic planning including fostering innovation planning projects and organizing and negotiating the allocation of resources.

• Manages the deployment monitoring maintenance development upgrade and support of all IT systems including servers PCs operating systems hardware and peripherals.

• Benchmarks analyzes reports on and makes recommendations for the improvement and growth of the IT infrastructure.

• Oversees provision of end-user services including help desk and technical support services. Works with stakeholders to define business and systems requirements for new technology implementations.

• Under the guidance of the Director of Information Services & Support directs research on potential technology solutions in support of procurement efforts.

• Keeps current with the latest technologies.

• Develops business case justifications and cost/benefit analyses for IT spending and initiatives.

• In coordination with the Director of Information Services & Support develops and implements all IT policies and procedures including those for architecture security disaster recovery standards purchasing and service provision.

• Develops requests for proposals on IT related projects.

• Negotiates and administers vendor outsourced and consultant contracts and service agreements.

• Practices asset management for IT hardware software and equipment.

• Manages IT staffing including recruitment supervision scheduling development evaluation and disciplinary actions.

• Establishes and maintains regular written and in-person communications with Senior Management in Information Services & Support decision makers in other departments and with end users regarding pertinent IT activities.

Budget managed (if applicable) N/A

Internal Networking/Key relationships

• To be determined based on department needs

Skills & Capabilities:

• Strong leadership skills.

• Highly self-motivated and directed.

• Excellent interpersonal skills.

• Exceptional customer service orientation.

• Extensive experience working in a team-oriented collaborative environment.

• Excellent written and oral communication skills.

• Ability to conduct research into IT issues and products as required.

• Ability to present ideas in business-friendly and user-friendly language.

• Keen attention to detail.

• Proven analytical evaluative and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Qualifications

Minimum Knowledge & Experience Required for the Position:

• University degree in the field of computer science and 10 years related work experience.

• Master of Business Administration with technology as a core component preferred.

• Certifications in Cisco network technology (CCNA & CCNP preferred).

• Strong technical knowledge of network and PC operating systems including Windows operating system and other Microsoft Technologies.

• Strong technical knowledge of current network hardware protocols and standards.

• Extensive application support experience with E-Mail applications.

• Proven experience in IT infrastructure planning and development.

• Excellent understanding of the organizations goals and objectives.

• Strong understanding of human resource management principles practices and procedures.

• Capability to manage a team of IT professionals including geographically remote locations.

• Strong understanding of project management principles.

International Mobility: Required: No

Travel Requirements:

• <15% of time

Required Experience:

Manager