Customer Support Specialist I
- Support strategic plans, develop business / personal relationships with agents and customers.
- Perform bids using pricing strategies.
- Sales functions include upselling factory support services as well as field support services.
- Provide minor technical advice and counsel to agents and customers as needed.
- Process customer orders in Salesforce and the company’s business systems.
- Process customer RFIs & RFQs professionally and expeditiously.
- Assist in expediting orders as required.
- Provide warranty and after sales support.
- Navigate internal systems for drawings, production, and technical support.
- Investigate, enter, and execute Customer Service Requests (CSRs) to ensure timely handling, complete documentation, and resource coordination to create resolutions.
- Order Entry into Southern States business system.
- Follow ISO procedures required for compliance.
- Other Duties as assigned
- Education: Associates degree or equivalent combination of technical education and experience.
- Experience: At least two years of experience in sales or technical support for industrial products.
- Excellent written and verbal communication skills.
- Excellent time management skills.
- Advanced understanding and skills using and manipulating products in the Microsoft Office suite.
- Ability to manage multiple tasks efficiently, with strong attention to detail and accuracy.
- Able to work within a team environment, as well as independently with minimal supervision.
- Understand mechanical devices using springs, levers, linkage, motors.
- Experience selling technical products.
- Proficiency with AutoCad/Solidworks.
- Able to present technical information over the phone or in person in a simplified manner.
- Advanced understanding and skills using Salesforce.
- Experience with Microsoft Dynamics and/or Business Central.
- Electrical utility and product experience.
- 4-year Bachelor of Science in Engineering Technology degree (BSET).
Recommended Jobs
Expansion Account Manager
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and custo…
Server
Job Description Job Description Summary: Although associates are generally hired to begin in one role, many of our hourly associates perform duties throughout the restaurant. We believe that “cr…
Production Assistant
Randstad is recruiting Packers for a company in Madison Ga. where you'll play a key role in our manufacturing operations. Responsibilities include retrieving raw materials and packing supplies, fillin…
Commercial Collections Specialist
Commercial Collections Specialist To Apply Now - email your resume to [email protected] Who: An established and growing organization is seeking a mid-level Commerci…
Automotive Technician
Job Description Job Description What You’ll Do As an Auto Mechanic your responsibilities include a wide range of automotive repairs: Review TSB's and other service recommendations and trans…
Nurse Educator, Clinical Simulation (PRN)
~ Job Summary The Simulation Clinical Nurse Educator is a student-centered position that works directly with academic departments developing and implementing evidence-based scenarios that develop stu…
Account Manager - State Farm Agent Team Member
Job Description Job Description Benefits: Hiring Bonus Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement…
Sr. Data Scientist
Sr. Data Scientist (100% remote) ARC Group is currently seeking a Sr. Data Scientist to join a global leader in shipping and enterprise logistics services. The Data Scientist will be an integral part…
Yard Spotter
Ready to Take the Driver's Seat in Your Career? At Red Baron Transportation, a key division of BWT Logistics, we're not just moving freight; we're powering business forward. We are renowned for o…
Quality Engineer-Electrical
The Quality Engineer (BESS)serves as the primary technical authority for product excellence and reliability. You will bridge the gap between R&D and field operations, ensuring that BESS components (…