Customer Support Specialist I
- Support strategic plans, develop business / personal relationships with agents and customers.
- Perform bids using pricing strategies.
- Sales functions include upselling factory support services as well as field support services.
- Provide minor technical advice and counsel to agents and customers as needed.
- Process customer orders in Salesforce and the company’s business systems.
- Process customer RFIs & RFQs professionally and expeditiously.
- Assist in expediting orders as required.
- Provide warranty and after sales support.
- Navigate internal systems for drawings, production, and technical support.
- Investigate, enter, and execute Customer Service Requests (CSRs) to ensure timely handling, complete documentation, and resource coordination to create resolutions.
- Order Entry into Southern States business system.
- Follow ISO procedures required for compliance.
- Other Duties as assigned
- Education: Associates degree or equivalent combination of technical education and experience.
- Experience: At least two years of experience in sales or technical support for industrial products.
- Excellent written and verbal communication skills.
- Excellent time management skills.
- Advanced understanding and skills using and manipulating products in the Microsoft Office suite.
- Ability to manage multiple tasks efficiently, with strong attention to detail and accuracy.
- Able to work within a team environment, as well as independently with minimal supervision.
- Understand mechanical devices using springs, levers, linkage, motors.
- Experience selling technical products.
- Proficiency with AutoCad/Solidworks.
- Able to present technical information over the phone or in person in a simplified manner.
- Advanced understanding and skills using Salesforce.
- Experience with Microsoft Dynamics and/or Business Central.
- Electrical utility and product experience.
- 4-year Bachelor of Science in Engineering Technology degree (BSET).
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