Medical Spa and Wellness Center Operations Manager

Job Description

Job Description

Transform Lives at 4Ever Young!
Are you passionate about health, wellness, and beauty? Ready to lead a dynamic team in delivering exceptional client experiences? 4Ever Young - Johns Creek, a premier anti-aging and wellness brand, is looking for an Operations Manager to oversee daily operations and drive excellence in customer service, sales, and team performance.

Why Join Us?
At 4Ever Young, we specialize in cutting-edge treatments and personalized care that empower clients to look and feel their best. Our team thrives on innovation, teamwork, and a shared passion for redefining aging.
This is an opportunity to continue to develop your leadership, sales, and operational skills in a rapidly growing, future-forward industry.

What You'll Do:

Sales & Engagement Leadership :

· Drive revenue growth by converting leads into consultations, and consultations into personalized wellness and aesthetics solutions.

· Track and exceed KPIs like average revenue per service, consultation-to-conversion rate, client retention, and membership sales.

· Achieve center sales goals while representing the brand at local events and building community partnerships/awareness.

· Partner with marketing to bring campaigns to life.

Customer Service Excellence :

· You will set the gold standard in client experiences, ensuring every visit exceeds expectations.

Team Leadership :

· Recruit, inspire, train and grow a high-performing team, fostering a positive and collaborative work environment.

· Provide coaching, accountability, and recognition to fuel motivation.

· Empower team to create client success outcomes.

Operations Excellence :
· Achieve seamless daily operations. From scheduling, to compliance, to client experience. From vendor management to service fulfillment.
· Maintain 4Ever Young's brand standards, from ambiance to inventory management, using cutting-edge tools like Zenoti.
· Monitor and improve KPIs such as sales performance, average revenue per service, cross sell, client satisfaction, time-to-service delivery, and efficiency.

· Implement, track and refine 4Ever Way Service Path to maximize impact for both clients and staff.

What You'll Bring:
● Leadership Experience : Experience in management, operations and sales, ideally in the medical spa industry and/or wellness centers.

● People Skills : A natural ability to connect, communicate, and build relationships.

● Operational Acumen : A data-driven decision maker who knows how to translate numbers into operational action.

● Sales Drive : A proven track record of meeting and exceeding goals. A motivator who thrives on reaching targets and inspires others to do the same.

● Tech Savvy : Familiarity with scheduling and operational software is a plus.

Pay, Perks & Benefits:
This position offers a competitive salary, with a base range of $50,000 - $60,000 , depending on experience, and qualifications. Additional compensation opportunities, such as performance bonuses, are available.

● Competitive salary with performance bonuses.

● Discounts on cutting-edge wellness and beauty treatments.

● A supportive team environment that values growth and innovation.

Be the face of transformation and excellence in wellness. Apply today to join the 4Ever Young family!