DOAS Senior System Analyst

The Dept. of Administrative Services is seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators.

Position Overview:

We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency s core applications and IT infrastructure.

The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.

Local candidates only as they will be required to come to the office per a hybrid work schedule

Primary Responsibilities:

• Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
• Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
• 10+ years of IT experience .
• Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
  • Configuration of Windows Infrastructure via Group Policy and/or scripts.
  • Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
  • 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
  • 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
  • Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
  • Proficiency in creating and maintaining technical documentation.
  • Solid understanding of IT service management and ITIL best practices is a plus.
  • Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences.
  • Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment.