Live Chat Agent

GSR Group LLC proudly owns and operates Wingstop franchise locations, known for providing outstanding food and exceptional service to our guests. As we expand our support team, we are looking for dedicated individuals to join us as Live Chat Agents. This role is crucial in ensuring a seamless and positive experience for every guest, whether they seek information about our menu, query order statuses, or inquire about employment opportunities.

We are looking for a friendly and efficient Live Chat Agent to provide exceptional customer service and support through live chat. As a Live Chat Agent, you will respond to customer inquiries, resolve issues, and ensure a positive experience for every customer. This is a remote position where you’ll be required to multitask, provide quick solutions, and maintain a professional tone. Key Responsibilities:

• Customer Support:

  • Respond promptly to customer inquiries via live chat, ensuring clear communication and professionalism at all times.

  • Provide accurate information regarding products, services, and order statuses.

  • Assist with troubleshooting and resolving customer issues in a timely and friendly manner.

• Problem Resolution:

  • Address and resolve customer complaints or concerns, escalating complex issues to higher-level support when necessary.

  • Provide solutions for common technical issues or direct customers to appropriate resources.

• Maintain Records:

  • Keep detailed records of customer interactions, transactions, comments, and complaints in the CRM system.

  • Document common issues and report feedback to management for product or service improvement.

• Team Collaboration:

  • Work closely with other support agents and departments to provide comprehensive service and ensure customer satisfaction.

  • Participate in regular training sessions and meetings to stay up-to-date on products, services, and best practices.

Qualifications:

• Education: High school diploma or equivalent required. A college degree or equivalent experience is a plus.

• Experience: Previous experience in customer service or support (live chat, call center, etc.) is preferred but not required.

• Skills:

  • Strong written communication skills with the ability to write clearly and professionally.

  • Fast typing speed (minimum 40 WPM) and proficiency in chat tools or CRM software (e.g., Zendesk, Freshdesk).

  • Ability to manage multiple chats simultaneously and work efficiently under pressure.

  • Empathy, patience, and a customer-first attitude.

• Tech-Savvy: Comfortable navigating online platforms and handling troubleshooting for basic technical issues.

Benefits:

• Competitive salary

• Health insurance and other benefits [If applicable]

• Flexible working hours [if applicable]

• Opportunity for growth and career advancement

• Ongoing training and development