Senior Technical Support Specialist

Senior Technical Support Specialist Location Atlanta, GA (Downtown area) :

Senior Technical Support Specialist

Job Overview:

We are seeking a skilled and proactive IT Specialist to join our team. The ideal candidate will be responsible for comprehensive Tier 1-3 technical support to the Georgia Chamber of Commerce and its Affiliates. This role acts as a "mini IT Director," taking ownership of technical issues, managing external IT vendors and service providers, and ensuring the stability, security, and efficiency of the organization's IT infrastructure. The specialist will be responsible for a wide range of tasks, from daily support and troubleshooting to contributing to IT strategy and implementation.

Responsibilities:

• Provide first-call resolution for hardware/software issues.
• Manage IT contractors and service providers.
• Support Active Directory, Office 365, Network, VMware, and Windows Server.
• Troubleshoot Windows OS, Microsoft Office Suite, Accounting Software, etc.
• Analyze/monitor SQL database integrity.
• Evaluate/recommend new technologies.
• Develop technical documentation.
• Assist with software/server updates.
• Build/maintain SSRS reports.
• Manage GPOs, DNS, Firewall/Routers.

Skills:

• Strong communication, customer service, analytical, and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of network security, IT best practices.
• Strong troubleshooting and problem-solving skills.

Prerequisites:

• Related 4-year degree preferred.
• 3+ years help desk and system administration experience.
• Experience with: AD, O365, SQL, VMware, Azure/AWS, scripting, GPOs.
• Physical ability to handle hardware equipments and lift up to 15 pounds.

Compensation:

• $55K - $60K, plus benefits.
• Employer paid on-going continuing education and training
• Employer paid 401(k) contributions
• Employer assisted major health, dental, life and long-term disability insurance programs
• Employer paid time off for vacation and sick leave
• Employer paid parking or public transportation
• Chamber mobile device with cell and data service

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Work Location: In person