Bell/Door Person
Job Description
Job Description
Bell/Door Person
Hotel Phoenix at Centennial Yards – Atlanta, GA
Company Overview
Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to
delivering authentic hospitality and creating an environment where both guests and
associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a
workplace culture built on collaboration, integrity, and growth.
Position Purpose
We are seeking a warm, attentive, and service-oriented Bell/Door Person to welcome
guests and provide seamless assistance throughout their arrival and departure. This role
plays a vital part in creating the first and last impression of Hotel Phoenix, ensuring every
guest feels valued from the moment they arrive.
Key Responsibilities
• Greet guests with professionalism and enthusiasm upon arrival and departure.
• Assist with luggage handling, transportation coordination, and directions.
• Maintain lobby cleanliness and readiness, always anticipating guest needs.
• Coordinating (Aligning) with Front Desk and Concierge to ensure smooth guest
flow.
• Uphold hotel security standards while providing discreet and courteous service.
• To be knowledgeable and informed about the introduction of products.
• To have an understanding of the Hotel’s Vision & Mission statement as
communicated to the team
Requirements
• Prior experience in a hotel front services role preferred.
• Excellent customer service and communication skills.
• Professional appearance and demeanor.
• Ability to lift and transport guest luggage.
• Availability to work flexible hours, including weekends and holidays.
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