Business Analyst - Groups & Events (Product & Systems)
- For assigned initiatives, partner with Product, Sales, and Operations stakeholders to elicit, analyze, and document detailed business and functional requirements , including scope documents, process flows, use cases, business rules, and supporting documentation (e.g., business justification and ROI inputs).
- Conduct fact-finding and current-state analysis by engaging users of existing systems and processes (e.g., sales teams, hotels, planners, call centers), identifying complexities, dependencies, and pain points to ensure proposed solutions fully address business needs.
- Collaborate with Product Managers and Technology teams to translate business needs into clear, consumable documentation for internal delivery teams and external vendors, supporting solution design and prioritization.
- Support initiatives involving multiple integrated systems and vendors , including CRM (Salesforce), booking, inventory, reservation, and related sales and events platforms, ensuring alignment across end-to-end workflows.
- For assigned projects, coordinate with stakeholders to manage requirements changes, identify preferred solutions, and support the delivery of enhancements that drive revenue, reduce operational friction, or improve customer and planner experiences.
- Design, document, and support Business and User Acceptance Testing (UAT) activities, including test scenarios, acceptance criteria, and defect tracking. Communicate issues and outcomes to key stakeholders and technology teams.
- Serve as a key point of contact for clarifying business processes, system behavior, and data interpretation between IHG, internal teams, and external vendors.
Bachelor's degree in a relevant field or an equivalent combination of education and experience. Experience
- 2-5 years of progressive experience as a Business Analyst, Systems Analyst, or similar role , with a strong focus on business processes and system functionality rather than reporting or pure data analytics.
- Experience supporting end-to-end product or project lifecycles , from discovery through delivery and testing.
- Experience working in cross-functional, matrixed environments with Product, Sales, Operations, and Technology teams.
- Hospitality, travel, or commercial sales platform experience is preferred but not required .
- Strong requirements-gathering and documentation skills, including process mapping, user stories, use cases, and acceptance criteria.
- Working familiarity with Salesforce as a business platform (user and process perspective; not administrator or developer).
- Experience working in Agile environments , supporting sprint planning, backlog refinement, and delivery cadence (Jira experience preferred).
- Understanding of system integrations and dependencies across multiple platforms and vendors (conceptual, not hands-on coding).
- Ability to analyze trends and patterns in business processes to inform recommendations and solution design.
- Excellent verbal and written communication skills, with the ability to probe, clarify, and follow up with stakeholders at all levels.
- Strong analytical, conceptual, and problem-solving skills, with attention to detail and completeness of requirements.
- Highly organized, process-oriented, and comfortable managing multiple workstreams and deliverables.
- Comfortable working independently while actively collaborating within a team environment.
- Demonstrated persistence in researching issues, validating assumptions, and ensuring requirements are fully understood.
- Must be comfortable working in a hybrid environment
- Comfortable using collaboration and video meeting tools.
- Ensure PCI compliance and customer data privacy are met in accordance with IHG guidelines.
- Must provide internet access and required technology per IHG standards.
- Basic understanding of system hardware, software concepts, and troubleshooting.
- Basic awareness of AI concepts and their business impact.
Recommended Jobs
Remote Sales & Marketing Pro — Uncapped Earnings & Flexible Hours
A leading insurance firm is seeking Associates for a full-time position in Customer Service. This role offers remote work flexibility, enabling you to set your own schedule and control your income wit…
Pulmonary Critical Care Nights/WEO- Nurse Practitioner/ Physician Assistant - Piedmont Cartersville Hospital
Overview: Serves as a member of the critical care team by assisting in the management of critically ill patients in the hospital. Applies specialized skills and knowledge related to all ICU settin…
Behavioral Health Technician- 1st Shift 7AM-7PM **
Job Description Job Description Salary: $15-$17 Hourly The Company - Good Landing Recoveryis a collection of substance abuse treatment facilities that provide the full American Society of Addi…
Insurance Defense Attorney (Atlanta)
Experience with industrial products, wood packaging, lumber required This Jobot Job is hosted by: Forrest Mack Are you a fit? Easy Apply now by clicking the Apply button and sending us your res…
Remote Backend Engineer — AI Systems & Data Insights
A leading AI development firm is seeking proficient programmers to join their coding team. This fully remote position allows you to set your schedule and choose projects that align with your availabil…
Commercial Roofing Senior Estimator
Job Description Job Description Salary: $80,000+ Annual Salary Dependent on Experience Position Overview: As a Senior Estimator, you will be responsible for accurately assessing project costs…
Multi-Line Representative - State Farm Agent Team Member
Job Description Job Description Benefits: Life insurance License reimbursement Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid…
Licensed Practical Nurse (LPN)
Job Description Job Description Assured and Associates is looking for a Registered Nurse to join our team. This person is responsible for assisting physicians while providing treatment to patient…
Benefits Representative
Are you outgoing and customer-focused? Are you organized and enjoy helping people? If you answered yes to these questions, working for our local agency may be the career for you! Job Description: …
Remote Senior General Liability Claims Adjuster
A leading claims management company is seeking a General Liability Claims Adjuster to join their team remotely. The successful candidate will have over 8 years of experience in handling commercial gen…