TECHNOLOGY PLATFORMS SUPPORT SPECIALIST

Salary: $24/Hr-$25/Hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

About the Role:
We are seeking a driven and detail-oriented Technology Platforms Support Specialist to join our growing team. This role offers an exciting opportunity to work alongside and support our Systems Administrator in managing and maintaining our suite of tools and platforms while helping us scope and develop cutting-edge support tools tailored to the evolving needs of our business. In this role, you’ll engage in a mix of back-end IT maintenance and front-facing client interactions, contributing directly to the efficiency of internal operations and the satisfaction of our clients. If you’re eager to grow your skills, problem-solve creatively, and enjoy collaborative environments, we’d love to hear from you!

What You’ll Do:
•Collaborate with the Systems Administrator to manage and maintain our technology platforms and software tools.
•Assist in evaluating and scoping the development of new tools to meet emerging business needs.
•Act as a first line of support for in-person and virtual technology troubleshooting, ensuring seamless operations for internal teams and clients.
•Facilitate information intake by accurately logging information and using your attention to detail to ensure processing
consistency.
•Provide excellent client-facing support by delivering timely and friendly assistance for any technology-related
inquiries or issues.
•Document recurring issues, processes, and resolutions to build a robust knowledge base.
•Contribute ideas and solutions to help refine workflows and optimize the performance of our tech ecosystem.

What We’re Looking For:
•Strong interest or academic background in Information Technology, Computer Science, or related fields.
•Basic knowledge of IT systems, troubleshooting, and software platforms.
•Exceptional attention to detail, organizational skills, and ability to multitask effectively.
•Strong interpersonal skills with a dedication to providing exceptional customer service and experiences.
•Eagerness to learn new tools, processes, and emerging technologies over time.
•Team-oriented mindset with excellent communication skills (both verbal and written).
•Previous experience in a support role, help desk, or customer service setting.
•Familiarity with business process tools or platforms (e.g., CRMs, CMSs, or workflow platforms) is a plus, but not
required.
•Understanding of basic coding/scripting concepts is a plus, but not required.

Why Join Us?
•Growth Opportunities: Access tools, training, and mentors to grow your skills and contribute meaningfully to
ongoing tech and service innovation projects.
•Collaborative Culture: Be part of a supportive and forward-thinking team that values out-of-the-box thinking and
teamwork.
•Impact and Variety: Enjoy a dynamic role where every day brings fresh challenges, opportunities to contribute, and
personal growth.
•Commitment to Excellence: Help shape the future of business operations and deliver exceptional experiences to
both clients and peers.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID: 1455623

Rapport a specialized division of FLIK Hospitality Group