Network Security Technical Support Representative
Location: Alpharetta, Georgia
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 220,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager.What you’ll be working on
- Provide technical and troubleshooting assistance for Barracuda’s network security products, including firewalls, VPNs, and threat protection systems
- Deliver world-class customer service while directly interfacing with our customers at a high volume
- Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues
- Help create and revise internal and public-facing product solutions
- Develop your skills in network and security products through ongoing training
- Escalate complex problems while maintaining ownership and communication with the customer
What you bring to the role
- Associates degree in Networking, or related IT field
- CCNA, CompTIA Network+ certification, or equivalent work experience
- Technical comprehension of Firewalls, Routers, IDS, IPS, VPN, NAT, and Networking Protocols such as UDP, TCP/IP, IPsec, and DHCP
- Proficiency with troubleshooting and resolving complex networking problems through phone and email communications
- Excellent verbal and written communication skills
- Experience in customer service with the ability to effectively communicate with end users of diverse technical backgrounds
- A willingness to learn and develop your skills by taking on additional projects or assignments
- Ability to take direction and adapt quickly to changing circumstances
- Experience with Unix, Shell, Perl, or Python preferred but not required
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
#LI-Hybrid
Hybrid work schedule in Alpharetta, Georgia
Job ID 26 - 533
Recommended Jobs
Customer Service Associate
Job Description Job Description Purpose: Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in m…
Sales Manager
Sales Manager Payment Structure: 3000 USD monthly base with additional commission Contract Type: Independent contractor We are seeking a Sales Manager to support client onboarding and serv…
Entry-Level Automotive Detailer / Lot Attendant
Job Description Job Description We're hiring for entry-level auto roles at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make t…
SOCIAL MEDIA ACCOUT COORDINATOR
The Burnette Agency is seeking a Social Media Account Coordinator to work on our client’s social media accounts, measure the data and help with public relations efforts. The Social Media Manager will …
Controller
Controller Who: An established and growing real estate investment firm is seeking an experienced Controller to lead all accounting and financial reporting functions. What: The Controller …
Line/Prep Cook
About Us: At The Parkside , connection is at the core of what we do. Our team, our guests, and our community matter deeply to us. We work together, support one another, and create a space where …
Receptionist / Front Office
Sallie McGinnis - State Farm Agency, located in La Fayette, GA has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with th…
Locum MD (Medical Doctor), DO (Osteopathic Doctor) Hospitalist;Internal Medicine
Description This on-site, contract position is located in the beautiful city of Savannah and offers an excellent opportunity for medical professionals seeking a dynamic work environment. As a Lo…
Physical Therapist
Overview: "What I love about HPRC is that quality of care and personal connection are a top priority. They foster an environment that allows you to have fun at work while seeing patients experienc…
Account Executive
Hybrid - 2/3 days a week in the Atlanta Office Role Overview 🚀 At Uncapped, we help ambitious founders realise their dreams. If you are looking for your next role in Sales, come join a high-p…