Customer Service Representative
Job Description
Job Description
Job Summary:
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. Our Customer Service Representatives are the liaison between our customers and the Production Team. The role requires the ability to understand the various applications and needs of our customers’ requirements. Labels are simple, but there is a wide application for our products.
Supervisory Responsibilities :
- None
Duties/Responsibilities :
- Interacts with customers via telephone, email, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned lead or manager.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Required Skills /Abilities :
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Must be able to type at least 30 WPM.
- Math and Ruler Skills.
- Ability to multi-task and handle multiple projects in fast-paced environment.
- Details oriented and analytical.
Education and Experience:
- High school diploma or equivalent.
- 2+ Years Customer Service/Receptionist experience required.
- Order entry experience preferred.
- Experience in printing industry preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Recommended Jobs
Customer Service Representative - State Farm Agent Team Member
Job Description Job Description Benefits: Signing bonus Bonus based on performance Competitive salary Opportunity for advancement Training & development Wellness resources RO…
Executive Relationship Manager
The E*TRADE Premium and Specialty Client Solutions (‘ETPS’) organization aims to deliver an industry leading client experience to E*TRADE’s most valued clients, while connecting clients with the full…
CDL Route Delivery Driver
Job Description Job Description Overview Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic po…
Speech Language Pathologist- FT
Job Description Job Description Tattnall Health Center has an amazing opportunity for a Full-Time Speech Language Pathologist in Reidsville, GA! We are looking for a SLP to join our in-house t…
Regional Director of Operations
Job Description Job Description Description The Regional Director of Operations provides leadership and guidance to Hospital Practice Managers in order to ensure that clinical and customer ser…
Quantitative Analyst, Quantitative Research
Overview Job Purpose The Quantitative Analyst will join the Quant Group which designs, implements, and supports enterprise quantitative models and systems. The primary role for this position…
Overnight Emergency Veterinarian - Alpharetta, GA
Overnight Emergency Veterinarian – Exciting Opportunity in Alpharetta, GA! Are you ready to be a part of passionate professionals dedicated to providing exceptional care to our furry friends? Alp…
Project Manager, Electrical Products
Position Title: Project Manager, Electrical Products Location: Peachtree Corners, GA (Remote) Are you looking for a company that empowers talent? Here at Siemens, we take pride in enabling sus…
Work From Home | Remote Professional Development Role - Flexible & Beginner Friendly -
Join Globe Life AO – Build a Meaningful Career from Home! Position: Remote Professional Development Role Company: Globe Life American Income Division (AO) Location: Remote (U.S. Only) Typ…
Full Stack Java/React Developer
We are seeking a Software Developer to join our Morgan Stanley At Work group under WMIMT. In the Technology division, we leverage innovation to build the connections and capabilities that power …