HVAC Customer Service Representative / Dispatcher
Job Description
Job Description
Job Description
GREAT LOCAL HVAC Company looking for a career-oriented individual searching for a full-time HVAC Customer Service Representative with the following qualifications: Able to multitask , accurate data input, and excellent phone interaction skills.
Duties / Responsibilities
- Routes technicians to calls
- Support technicians
- Interacts with customers via telephone, email, online chat, or in-person to provide support and information on the BEST products or services.
- Acquires information and enters service calls for new and existing customers.
- Answer customer questions and complaints; and if the issue is beyond the representative's knowledge forward it to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to solve customers' issues and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, requests, and or comments.
- Performs other related duties as assigned.
- Able to place phone calls to schedule, solicit, and or renew Customer Service Agreements.
- Required Skills / Abilities
- Excellent communication skills, including active listening.
- Ability to work individually as well as with a TEAM.
- Service-oriented and able to resolve customer issues.
- Proficient computer skills with the ability to learn new software.
- Microsoft Office and Outlook
- Service Titan Software
Education and Experience
- High school diploma or equivalent
- Knowledge of HVAC terminology is a plus
- Customer service experience is required.
Physical Requirements
- Handle sitting at a desk for extended periods.
Hours: Monday - Friday 7:00 am - 4:00 pm, Some Saturdays
Medical, Dental, Vision - (partially paid by ALH), Short-term, and Long-term disability, life insurance, and supplemental insurance are offered.
Job Type: Full-time
Pay: Up to $50,000 annually depending on experience
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