Account Manager

At Rocket IT, we empower people through human connections and better IT. We’re driven by a desire to help people thrive, starting with our internal team. We’re looking for an Account Manager with excellent communication and organizational skills who thrives in a fun, fast-paced environment and is enthusiastic about customer service and helping others succeed.

As Account Manager, you’ll be the main point of contact for your clients, building and growing their relationship with Rocket IT through consistent communication and in-person meetings. Because you’re a great listener, you’ll take time to understand your clients’ business needs and translate those needs into Rocket IT products and services. The ideal Account Manager candidate has experience managing technical accounts and working collaboratively in a team environment.

Key Responsibilities

• Identify client needs and drive solutions that exceed expectations
• Develop in-depth product knowledge and effectively communicate features and benefits of Rocket IT products and solutions
• Maintain excellent written and verbal communication, both with clients and among the Rocket team
• Prepare for and attend regular client Quarterly Business Reviews
• Work with team members to develop proposals and quotes for solutions/service improvements to ensure client success
• Perform regular audits of client infrastructure to determine compliance with Ideal IT Architecture standards and make recommendations to move them toward compliance

Qualifications

• 4-year college degree in a related field or equivalent combination of education and experience
• 1-2 years technical account management experience preferred
• Proven proficiency with MS Office

Company Culture and Benefits

The Rocket IT team is comprised of kind, curious, creative problem-solvers who work and play by our values:

1. Connect with People - We develop meaningful connections with clients, coworkers, and our community.
2. Be Passionate Stewards - We help clients use technology to its greatest potential, and we’re good stewards of their resources and investments.
3. Find a Better Way - We find joy in challenges and celebrate progress and innovation.
4. Have a Blast!- We love what we do, and we foster an authentic, supportive, and collaborative environment.

Your professional development, engagement, and personal growth are important to us. Our benefits package prioritizes your wellbeing and includes:

• 10 PTO days
• Paid holidays: 7 observed holidays per year plus 2 floating holidays
• Company sponsored health insurance
• Long and short-term disability
• Simple IRA plan with company match
• Self-care reimbursement
• Cell phone stipend
• Training support and incentives for continued education