General Manager

Job Title: General Manager - Commercial Laundry.

Location: 7990 2nd Flags Drive, Austell, GA.

Reports To: CEO/Owner.

Salary: Competitive, Based on Experience.

Job Overview:

Seeking an experienced and results-driven General Manager to lead and oversee our commercial laundry operations, specializing in servicing high-end hotels. The ideal candidate will have a strong background in operations management, customer service, and business development within the laundry, hospitality, or related industry. This role requires a leader who can ensure operational efficiency, maintain high-quality service standards, and drive business growth.

Key Responsibilities:

Operational Management:

• Oversee daily laundry operations, including sorting, washing, drying, ironing, and delivery.
• Implement and maintain operational best practices to optimize efficiency and quality.
• Ensure all equipment is maintained and operating at peak performance, minimizing downtime.
• Develop and enforce standard operating procedures (SOPs) for quality control and safety compliance.
• Monitor inventory levels and coordinate supply chain logistics.

Client Relations & Service Excellence:

• Build and maintain strong relationships with luxury hotel clients, ensuring service expectations are consistently met or exceeded.
• Act as the primary point of contact for client concerns and ensure prompt resolution of service issues.
• Work closely with sales and account management teams to retain and expand client partnerships.

Financial & Business Performance:

• Develop and manage budgets, control costs, and drive revenue growth.
• Analyze financial reports and operational data to improve profitability.
• Identify new business opportunities and expand the customer base.
• Negotiate vendor contracts to optimize expenses and improve supply chain efficiency.
• Has full P&L responsibility over assigned facility.

Team Leadership & Development:

• Recruit, train, and develop a high-performing team across all departments.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure compliance with labor laws, safety regulations, and company policies.
• Conduct performance reviews and implement staff development programs.

Qualifications & Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• 5+ years of experience in commercial laundry, hospitality, or a related industry, with at least 3 years in a leadership role.
• Strong understanding of laundry operations, equipment, and industry best practices.
• Proven ability to manage budgets, control costs, and drive business growth.
• Exceptional customer service skills, with experience in managing high-end clients.
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Proficiency in Microsoft Office and familiarity with laundry management software (preferred).

Why Join Us?

• Lead a growing business serving luxury hotels.
• Competitive salary with performance-based incentives.
• Opportunity to make a significant impact on operations and customer experience.
• Work in a fast-paced and rewarding environment with a dedicated team.

If you are a strategic leader with a passion for excellence and a strong operational mindset, we invite you to apply and be part of our success story.

How to Apply: Submit your resume and a cover letter detailing your experience and qualifications.