Manager, Event Sales & Service

U.S. Soccer Overview

Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.

U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.

Position

The Event Sales & Service Manager is responsible for managing the intake, qualification, and execution of event inquiries for the National Training Center. This role serves as the primary venue contact for external and internal clients, guiding them from initial inquiry through execution and post-event follow-up. The Manager will balance an inbound-first sales model with proactive

business development, representing U.S. Soccer at trade shows and industry events. This position requires an entrepreneurial mindset to establish systems, processes, and client service standards from the ground up.

Primary Responsibilities

Event Intake & Client Support

• Manage the event intake pipeline, qualifying inquiries, scoping venue needs, and setting
• expectations on availability, timelines, and costs.
• Serve as the main point of contact for clients from inquiry through event execution and
• post-event follow-up.
• Work within Momentus to enter, track, and update event details, requirements, and
• associated documentation.

Event Planning & Coordination

• Coordinate event logistics and requirements, including room sets, A/V needs, signage,
• accessibility accommodations, and event resources.
• Work with Levy to develop BEOs, ensuring all food & beverage details are accurate and
• aligned with client expectations.
• Develop production schedules and run-of-show documents for assigned events.
• Support or manage pre-conference meetings, daily huddles, and post-event reviews to
• ensure consistency and continuous improvement.

Sales & Service (Inbound & Internal)

• Draft and manage proposals, contracts, and agreements in coordination with Legal and
• Finance.
• Create and manage event function sheets, production schedules, and run-of-show
• documents.
• Represent the NTC at trade shows, conferences, and industry events to cultivate new
• opportunities and expand networks.
• Assist the Director of Hospitality and Events in updating rate cards, contract templates, and
• service-level standards.
• Track client satisfaction, event performance, and service delivery metrics; support Director
• in developing KPIs.

Cross-Functional Collaboration

• Coordinate cross-functionally with Facilities, Security, IT, F&B, Lodging, and
• Marketing/Communications to ensure flawless delivery.
• Collaborate with the Hospitality Manager to ensure front-of-house guest experience aligns
• with event execution.

Other Duties

• Support the development of playbooks for recurring event scenarios and provide feedback
• for continuous improvement.
• Ensure compliance with NTC policies, insurance requirements, and safety protocols.

Requirements

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Minimum Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in event sales, services, or account management in a sports, university, convention center, or multi-venue setting.
• Strong client service orientation with demonstrated success in stewarding accounts.
• Familiarity with CRM and event/venue management systems (Ungerboeck, Salesforce, Momentus, or similar).
• Excellent communication, organizational, and time management skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Desired Qualifications

• Experience supporting elite sport environments and/or national governing body programs.
• CMP, CSEP, or similar certification.
• Multilingual skills (Spanish preferred).
• Familiarity with ADA standards and accessibility best practices.
• Passion for soccer.

U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.