Front desk manager

Job Description

Job Description

Company Description

Advance Rehabilitation is committed to being the most sought-after physical therapy company in the Southeast for services including industrial rehabilitation, athletic training, and sports medicine. Our mission is to provide the highest quality rehabilitation services in a cost-effective and time-efficient manner while delivering excellence in customer service.

Advance Rehabilitation Connects, Adapts, Empowers, Delivers, and Serves to transform lives!

The Front Desk Manager plays a vital role in ensuring a welcoming and efficient experience for patients from the moment they enter the practice. This position oversees front desk operations, including patient check-in/check-out, appointment scheduling, and customer service, while supporting broader office goals. Strong leadership, communication, and organizational skills are essential to supervise front desk staff, maintain accurate scheduling, and support smooth day-to-day workflow.

• Supervise, train, and support front desk staff to ensure exceptional customer service and efficient front desk operations
• Oversee patient check-in and check-out processes, verifying accuracy of information and ensuring a positive patient experience
• Develop and maintain front desk procedures to streamline operations and uphold service standards
• Manage appointment scheduling to optimize provider availability and reduce wait times
• Handle escalated patient inquiries, concerns, and complaints with professionalism and empathy
• Ensure the accuracy of patient information entered into electronic medical records
• Coordinate communication between patients, providers, and administrative staff to ensure clarity and timeliness
• Monitor and maintain front desk supplies and equipment to ensure readiness and organization
• Support compliance with HIPAA and other healthcare regulations related to patient information and front desk operations

• High school diploma or equivalent
• Minimum of two years of experience in a medical front office role, with supervisory experience preferred
• Exceptional leadership and communication skills
• Proficiency in Microsoft Word and Excel; experience with medical software preferred
• Flexible availability with a willingness to adapt to changing schedules
• Strong attention to detail and accuracy
• Excellent time management and organizational abilities
• A collaborative team player with a positive and energetic attitude focused on delivering outstanding customer service

• Excellent benefits package including 401k, holidays, medical/dental/vision insurance, and paid time off
• Community service opportunities.
• Get to interact with a great team and support staff, and so much more!