Project Team Specialist (client-interfacing)

Job Description

Job Description

MIS Solutions, Inc. is a high-growth, entrepreneurial, information technology (IT) service firm offering unparalleled opportunities to advance your career. Join our team of friendly, high-energy professionals who love what they do! CRN Magazine has recognized MIS Solutions as one of the top 150 fastest growing Managed Service Providers in the United States.

Job Title: Project Team Specialist

Reports to: Project Manager

Job purpose

We are seeking a Project Team Specialist to perform technical support and project-related tasks. You will be responsible for installing, configuring, and troubleshooting hardware and software for our clients. This will require client interfacing and collaborating across all departments to perform installations and implementations.

Duties and responsibilities

• Provide technical expertise and assistance to project- teams
• Facilitates and contributes to the development of project plans and designs
• Collect, analyze, and report on project data, using company tools and software
• Assist the company with execution of project activities, including implementation and client communication
• Assesses the competence, capabilities, and resources of vendors
• Collaborate with design group to change plans if problems arise
• Create and maintain project documentation, such as reports, manuals, and specifications
• Ensure that project deliverables meet quality standards and specifications
• Collaborate with the operations department to identify and troubleshoot problems
• Conduct comprehensive penetration testing and vulnerability assessments on client environments, analyze findings, and deliver actionable reports to improve security posture
• Lead the design, implementation, and ongoing management of MS365 security policies, focusing on risk mitigation, user access management, and proactive threat prevention to ensure secure and compliant usage across MIS and client organizations
• Provide expertise in responding to and mitigating Business Email Compromise incidents in client Office 365 environments, including the identification of compromised accounts, email restoration, and implementing security measures to prevent future incidents.
• Design and implement Mobile Device Management (MDM) policies and solutions for clients, ensuring secure management of mobile devices and data across their organization
• Build, configure, and install Virtual Machine Infrastructure, ensuring seamless deployment and system integration within project timelines.
• Collaborate with clients to review and renew cyber-insurance policies, ensuring alignment with current security posture and coverage requirements
• Collaborate with project staff to plan and execute mail migrations across platforms such as Hosted Exchange, Microsoft365, and Google Workspace, ensuring smooth transitions and minimal downtime
• Work with Project staff to perform cloud migrations and cloud refresh projects
• Perform comprehensive network audits/assessments for potential clients, document technical findings and work closely with the Client Experience and Sales team to deliver insights that inform onboarding strategies
• Conduct end-to-end research and development of security stack components, including evaluation of emerging technologies, prototyping, and integration of advanced threat detection and prevention mechanisms

Requirements

• Three years minimum of general IT experience
• Strong technical support and troubleshooting skills
• Demonstrated ability to effectively research and learn new technologies independently
• Strong documentation skills
• Experience client-interfacing on a technical and professional level
• Solid communication skills
• Ability to understand both the various technical and administrative requirements for successful project completion
• Experience working with Microsoft Office Suite
• Basic experience with PowerShell scripting
• Knowledge of Hypervisor technologies, such as VMWare ESXi, Microsoft Hyper-V, Proxmox, etc.
• Basic knowledge of Microsoft365 and AzureAD administration
• Fundamental Knowledge in basic email security protocols (e.g. SPF, DKIM, and DMARC)
• Basic Knowledge of Incident Response Phases and Methodology
• Experience in the administration, configuration, and troubleshooting of network firewalls and switches, with a strong understanding of network security protocols and best practices
• Experience with Vulnerability Scanning and reporting tools (e.g. Nessus, OpenVAS, etc.)

Working conditions

The Project Team Specialist position usually works regular business hours but may be required to work additional hours to meet requirements. This position generally works in an office setting environment.



MIS Solutions, Inc., is a high-growth, privately owned Managed IT Services Provider in Suwanee, Ga. For 27 years, we have helped small and medium businesses by delivering badass technology solutions to complex business problems. MIS Solutions was founded on the call to serve, built by developing long-term relationships with clients and grown by an intense desire to deliver great value at every interaction. MIS team members make our company what it is. We are an EOS company and take pride in attracting and retaining people who are professional, skilled, and focused on results. We love to serve others and demonstrate servant leadership in the products, services, and solutions we provide and the way we market, sell, communicate, and develop relationships..

Company Description

MIS Solutions, Inc., is a high-growth, privately owned Managed IT Services Provider in Suwanee, Ga. For 27 years, we have helped small and medium businesses by delivering badass technology solutions to complex business problems. MIS Solutions was founded on the call to serve, built by developing long-term relationships with clients and grown by an intense desire to deliver great value at every interaction. MIS team members make our company what it is. We are an EOS company and take pride in attracting and retaining people who are professional, skilled, and focused on results. We love to serve others and demonstrate servant leadership in the products, services, and solutions we provide and the way we market, sell, communicate, and develop relationships..