Hotel Night Auditor
- Night auditor will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
- You will maintain positive guest relations at all times.
- Resolve guest complaints and ensure guest satisfaction.
- Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- Process all guest check-ins and verify registration information with the guest.
- Restock, organize and process purchases from the lobby guest store.
- Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor.
- Night auditor will accept and record wake-up call requests.
- Communicate pertinent guest information to designated departments/personnel.
- Document and communicate shift updates for following shift team members and managers.
- Resolve discrepancies on the room status report with housekeeping.
- You will train with and learn Food and Beverage operations to fill in as needed.
- Keep front desk and other area workstations clean, tidy and organized
- Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required.
- Shifts may vary by hotel: 10pm - 6am or 11pm - 7am.
- Previous experience working as a front desk agent or in a similar role.
- A high school diploma or equivalent vocational training certificate.
- Experience working at a hotel establishment (highly desired).
- Proficiency with computers.
- Basic math skills.
- Ability to provide excellent customer service and maintain consistent professional demeanor.
- Able to work independently during an overnight shift with no supervision.
- The ability to input and access information in the property management system and/or points-of-sale system.
- Great verbal and written communication skills.
- Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Pet Insurance
- Short and long-term disability
- Paid time off and holidays
- Tuition assistance
- Competitive Compensation with incentives (incentives vary by position)
- 401K Savings Plan with 50% matching funds
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development (varies by position)
- Fundraising matching funds program
- Team volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
Recommended Jobs
Facilities Electrician
Job Title: Facilities Electrician Job Description As a Facilities Electrician, you will be responsible for conducting general electrical repair work and troubleshooting. This role involves perf…
HVAC Controls Systems Engineer
Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, plac…
Travel Nurse - NICU - Neonatal Intensive Care Job in Atlanta, GA - $7,921 per Month (2 Years Experience Needed)
Vetted is seeking a RN - NICU - Neonatal Intensive Care for a travel job in Atlanta, Georgia . Must have 2+ years of experience. This contract pays approximately $7,921/month gross. Assig…
F&I (Finance & Insurance) Manager
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowled…
Chauffeur
Chauffeur ➢ GWT provides all vehicles Make your own schedule and work for one the leading chauffeur ground transportation companies in the world. Chauffeur Requirements All employment a…
Senior Customer Experience Manager
About Engagifii Engagifii is an Association Management System (AMS) with member engagement at the core of the platform. We provide associations, lobbying groups, and governmental organizations a u…
Server Assistant
At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an Outbacker, is to allow your BOLD personality to shine, m…
Product Manager
Description Position at WebMD WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their jou…
Campaign Strategist
: Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that …
RN - ICU, PRN
Responsibilities: RESPONSIBLE FOR: The staff nurse provides nursing care to patients from birth through the lifecycle utilizing nursing processes to assess, plan, implement, and evaluate the care …